Training Analyst II (Emerging Product)

Tekion Corp; Pleasanton (CA); On-site; USD 76,000 - 112,000; Full time

Job summary

A leading company is seeking a Training Analyst II to manage product-market fit and deliver training for new automotive software products. The role involves collaboration across departments to ensure effective product enablement and customer success, requiring strong automotive knowledge and communication skills.

Benefits

Competitive compensation and generous stock options

100% employer-paid medical, dental and vision coverage

Unlimited PTO

Parental leave

Free snacks and beverages

Opportunities for career growth and development

Qualifications

• Experience in automotive software or dealership space required.
• Strong knowledge of DMS and fixed operations in Parts and Service.

Responsibilities

• Manage product-market fit for multiple verticals including Fixed and CRM/Retail.
• Design and deliver training programs for internal teams and customers.
• Collaborate with sales and marketing for product adoption.

Skills

Automotive Dealership knowledge

Automotive Software experience

Communication

Critical-thinking

Project management

Job description

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About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

• Applicants must have strong Automotive Dealership knowledge and/or Automotive Software experience to be considered for this role. Knowledge of the DMS and/or working with the DMS is required.
• Fixed operations experience in Parts AND Service required
• Travel is up to 25%
  
  

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

• Applicants must have strong Automotive Dealership knowledge and/or Automotive Software experience to be considered for this role. Knowledge of the DMS and/or working with the DMS is required.
• Fixed operations experience in Parts AND Service required
• Travel is up to 25%
  
  

Job Description

We are seeking a hands on individual to work with new products and major product releases to prepare them for general availability and commercialization. This individual will be responsible for managing successful product-market fit for multiple verticals including Fixed, Accounting/Payroll and CRM/Retail. The ideal candidate has a background in automotive software or the automotive dealership space.

Key Responsibilities

• Reporting to the Director, Emerging Product Enablement
• Hands on individual that works with new products and major product releases to prepare them for general availability and commercialization
• Responsible to manage successful product-market fit for multiple verticals (Fixed, Accounting/Payroll, CRM/Retail)
• Product Knowledge Transfer: Develop a deep understanding of our emerging software products, including their features, capabilities, and benefits. Translate technical concepts into clear and compelling messaging that resonates with customers and partners.
• Training and Education: Design and deliver comprehensive training programs and educational materials to enable internal teams, customers, and partners to effectively use and promote our products. Develop training content tailored to different audiences and learning styles, including in-person sessions, webinars, videos, and documentation.
• Technical Support: Serve as a subject matter expert on our products, providing technical support and guidance to internal teams, customers, and partners as needed. Troubleshoot issues, answer questions, and escalate complex issues to the appropriate teams for resolution.
• Sales Enablement: Collaborate with sales and marketing teams to develop sales enablement resources, including product demos, sales collateral, pitch decks, and competitive battle cards. Provide sales training and support to help drive product adoption and revenue growth.
• Customer Success: Partner with customer success teams to ensure successful onboarding, adoption, and retention of customers. Develop onboarding processes, customer success plans, and best practices to drive value realization and customer satisfaction.
• Feedback Collection: Gather feedback from customers, partners, and internal stakeholders to identify opportunities for product improvement and enhancement. Advocate for customer needs and requirements within the organization to drive product roadmap prioritization and development.
• Market Enablement: Monitor market trends, competitive landscape, and industry developments to identify opportunities for product differentiation and market expansion. Develop market enablement strategies to position our products effectively and drive demand generation.
• Cross-functional Collaboration: Collaborate closely with product management, engineering, sales, marketing, and customer success teams to ensure alignment and cohesion across all aspects of product enablement. Serve as a bridge between technical and non-technical teams, facilitating communication and understanding.
• Risk Management: Identify potential risks and challenges associated with product development and implementation. Proactively develop mitigation strategies to address risks and minimize disruptions.
  
  

Skills and Experience

• Dealership operations – understand how dealerships operate, key metrics at a dealership by department, and what drives expenses and growth at a Dealership in at least 1 department area (CRM/Retail, Accounting, Fixed Ops, Payroll)
• Proven technical, quantitative and critical-thinking skills, high level of independent judgment, initiative and creativity to identify and clearly communicate key performance drivers to management
• Ability to manage multiple projects and assignments with a high degree of autonomy and accountability for results
• Great communication skills, both written and verbal
• Able to think strategically and tackle open-ended problems
• Detail-oriented, organized, and a good team player
• Driven by working within a fast-paced environment with a diverse workforce
• Passion and hunger to win, succeed and strive for excellence
  
  

Preferred Skills

• 100% Remote w/ 25% travel
  
  

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley's most dominant andsuccessful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development
  
  

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range

$76,200—$112,000 USD

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Technology, Information and Internet

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