Trainer Insurance/Billing (Remote) - Business Office - Medicine - 1

Washington University in St. Louis; United States; Remote; USD 49,000 - 83,000; Full time

Job summary

Washington University in St. Louis is seeking a Trainer specialized in Epic extended software. This role involves training staff on billing processes and ensuring compliance with insurance selection. The position requires strong knowledge in billing systems and a commitment to enhancing staff performance through effective training and auditing.

Benefits

Up to 22 days of vacation

Competitive health insurance

Free Metro transit U-Pass

Defined contribution retirement plan

Caregiver leave

Tuition coverage for employee and family

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years relevant experience.

Responsibilities

• Train new and existing staff in billing processes and Epic software.
• Audit staff to ensure accuracy and compliance with billing protocols.
• Develop and implement policies for billing staff.

Skills

Analytical Thinking

Conceptualization

Interpersonal Communication

Microsoft Excel

Written Communication

Supervisory Management

Education

Bachelor’s degree

Job description

Scheduled Hours 40 Position Summary Strong knowledge of Epic extended software within Cadence/Registration/Billing environment. Strong knowledge of insurance plans and payers. Provide training to new and existing staff on insurance selection. Trainer will train and audit staff on quality ensuring accuracy following appropriate insurance selection processes and assess any gaps in knowledge to address. Job Description

Primary Duties & Responsibilities:

• Trains new and existing staff on processes. Provides refresher training and new software update training on education, staff meeting communications, resources, training tools, training tip sheets and shared drive/Box resources. Audits billing staff to ensure accuracy, consistency, completion of all billing processes and inclusion of clear/concise notes, to achieve insurance drug therapy authorization. Audits the referral process which includes tracking of quantity and quality measurements. Records and documents training process.
• Performs billing role as an Epic software team leader. Shares knowledge of billing software, billing process, insurance rules/policies and navigation of web/internet/on-line resources. Demonstrates proficiency in Pathway/Portals for patient authorization process and/or drug referral authorization. Steers and coordinates Epic ticket issues. May be involved with piloting/testing new software and upgrades.
• Develops policies and procedures for billing staff. Logs and tracks IT tickets. Plans, promotes and troubleshoots issues, collaborating with pre-arrival staff, Nurse Coordinators and Infusion Nurses.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position. More About This Job Preferred Qualifications:

• Epic extended software knowledge within active Billing Role/Precertification/Authorization environment. Solid understanding of Insurance, Billing and Epic Software usage, ideally with Referral Record.
• Remain current and up to date with all billing role requirements.
• Effectively works with a variety of individuals at all levels of the organization.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Analytical Thinking, Conceptualization, Data Compilation, Data Organization, Interpersonal Communication, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Oral Communications, Prioritization, Supervisory Management, Written Communication Grade G10 Salary Range $49,700.00 - $82,100.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.