Trainer & Housing Cooperative Coach

New Hampshire Community Loan Fund Inc.; Concord (NH); Hybrid; USD 56,000 - 63,000; Full time

Job summary

New Hampshire Community Loan Fund seeks an energetic Housing Cooperative Coach to train ROC members, provide governance guidance, and coordinate across in-state communities. You will deliver leadership curricula, assist with budget planning, and support investment and compliance tasks to empower resident-owned communities.

The role requires in-person and remote training, regular night/weekend commitments, and travel within the state.

Qualifications

• Bachelor's degree or equivalent experience.
• Active New Hampshire real estate salesperson or broker license or willingness to complete licensure in first six months of employment as directed and financially supported by the organization.
• Experience with project management, real estate development, and/or financing systems.
• Experience with Salesforce and Monday.com a plus.

Responsibilities

• Provide governance support to an assigned portfolio of ROCs, including attending board and membership meetings and updating records.
• Lead ROC training and leadership programs, including ROC-NH Community Leadership training series and workshops, delivered in-person and online.
• Support the acquisition team during meetings with park residents interested in forming a ROC and inform them about purchasing options.
• Assist ROCs to create annual budgets, monitor budgets and meeting minutes, and develop Capital Improvement Plans.
• Collaborate with lending team on community financial and loan compliance and coordinate action plans.

Skills

Leadership

Communication

Problem-solving

Self-management

Meeting management

Microsoft Office

Education

Bachelor's degree or equivalent experience

Real estate salesperson or broker license (NH)

Salesforce experience

Monday.com experience

Tools

Salesforce

Monday.com

Job description

We are looking for an energetic and talented individual to fill a critical role in our ROC-NH housing program. ROC-NH works with homeowners in and owners of manufactured-home parks statewide to convert those parks into communities that are owned and governed by residents, known as resident-owned communities (ROCs). ROC-NH’s financing, training, and business coaching help homeowners in ROCs build equity, achieve stable housing, develop leadership, and strengthen their communities.

Do you flourish in helping people achieve their goals by building their professional and personal skills? In this job you will support and strengthen people’s growth by providing training and education to ROC members.You will inspire new concepts and ideas by delivering a leadership-training curriculum designed to enhance business competencies and communication skills. Help design and develop in-person, remote, and regionally delivered training in communities across the state will connect you to adults eager to sharpen their knowledge.

Managing, operating and governing a housing cooperative requires skill.As a business coach, you will be on the front lines helping ROC cooperatives achieve their business goals while fostering empowerment, community spirit, and self-sufficiency. The successful applicant will also be responsible for providing general governance-related technical assistance to an assigned portfolio of ROCs. This position involves regular night and weekend commitments and in-state travel.

Reports To: Director of Organizational Training & Leadership

FLSA Status: Non-Exempt

Major Responsibilities/Accountabilities:

Training and Instruction

• Build resident skills by providing a positive, encouraging business coaching process. Guide community members toward participating In comprehensive educational and training programs offered at ROC-NH and ROC USA.
• Build resident skills by providing a positive and encouraging educational process. Participate in the development and delivery of a comprehensive educational program for ROC members, including the ROC-NH Community Leadership training series, ROC Essentials, additional business training, and conference workshops.These are delivered both in-person and online.
• Prepare instructional materials to facilitate all phases of training, including promotion, facilitative agendas, handouts, and evaluations.
• Support the acquisition team during meetings with manufactured-home park residents interested in forming a resident-owned community. Inform them of available options for purchasing their community while providing training and education regarding the necessary functions of a successful ROC.
• Adhere to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior.

Housing Cooperative Coach

Business coaching helps ROCs build skills and understand the roles and responsibilities necessary to effectively manage the ROC while fostering empowerment, community spirit, and self-sufficiency..

• Provide governance support and ROC management guidance to an assigned portfolio of ROCs, including but not limited to:
  • Regularly attending board and membership meetings.
  • Helping ROC boards and members navigate and apply their governing documents.
  • Assist ROCs in creating annual budgets that meet their financial obligations
  • Monitoring ROC budgets and meeting minutes.
  • Assist ROCs to create long-term Capital Improvement Plans
  • Capturing and updating important ROC-related information in internal records and databases.
  • Facilitating ROC self-assessments.
  • Connecting ROCs with external resources as appropriate.
  • Serving as ROC-NH’s primary point of contact for the assigned ROCs.
• Support all aspects of community financial and loan compliance in coordination with ROC lending team, including plans to assess organizational health, troubleshoot problems, and develop goals and action plans.

Team Player

• Support ROC-NH team members by sharing knowledge, serving as a backup, and participating in team initiatives.
• Complete updates and summaries for databases and weekly team meetings.
• Embrace the Community Loan Fund's values: We live respect, embrace challenges, and advance equity.
• Contribute to information-sharing through blogs and social media.

Education and Experience

• Bachelor's degree or equivalent experience.
• Current New Hampshire real estate salesperson or broker's license or willingness to complete licensure in first six months of employment as directed and financially supported by the N.H. Community Loan Fund.
• Experience with project management, real estate development, and/or financing systems.
• Experience with Salesforce and Monday.com a plus.

Qualifications

• Calm, comfortable thinking on your feet and problem-solving.
• Able to self-manage work-life balance.
• Demonstrated leadership skills.
• Ability to earn trust quickly.
• Ability to manage meetings to move things forward with diplomacy and tact.
• Ability to read financial documents.
• Proficient in Microsoft Office Suite.
• Valid driver's license.
• Ability to work nights and weekends.
• Ability to work remotely when needed.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to drive for extended periods, both day and night.
• Ability to walk for extended periods on various terrains.
• Ability to lift at least five pounds.
• Location: Concord, NH and hybrid (in office Tuesday and Wednesday; training will be in person)
• Salary range: $56,000 to $63,000

We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate.

About New Hampshire Community Loan Fund

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided systematically excluded people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on four areas of community development finance:

• Affordable Homeownership
• Small Businesses & Nonprofits
• Energy Efficiency Solutions
  

New Hampshire Community Loan Fund adheres to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior. We are an Equal Opportunity Employer.