Trainer

MarketSource; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Health insurance

Disability insurance

HSA & DCFSA

Employee Assistance Program

PTO

Job summary

MarketSource is seeking a Trainer to drive continuous improvement of program personnel skills and performance. The Trainer will equip our teams with knowledge, skills, and motivation to perform at the highest level, lead virtual and in-person training, and develop training materials for internal and external audiences.

The role requires a BA/BS, 2–4 years of in-classroom training experience, ability to travel up to 25%, and proficiency with MS Office, video editing, and Adobe Creative Cloud.

Qualifications

• Excellent written and oral communication skills.
• Excellent presentation and organizational skills.
• Knowledge of adult learning principles.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
• Ability to travel up to 25%.

Responsibilities

• Conduct instructor-led and virtual training.
• Lead leadership and professional development classes.
• Perform administrative tasks such as planning training calendar and surveys.
• Collaborate with internal and external subject matter experts to identify skill gaps.

Skills

Communication

Presentation

Adult learning

Feedback

Growth mindset

High energy

Video editing

Document creation

Education

BA/BS degree

Tools

Microsoft Office Suite

Video editing software

Adobe Creative Cloud

Job description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

As a Trainer your role is to provide continuous improvement of program personnel skill and acumen. The Trainer equips our new and existing employees with the requisite knowledge, skills, techniques, and motivation to perform at the highest level. Our Trainer is a teacher and must be able to virtually lead groups, develop training materials for both internal and external teams, and collaborate closely with business leaders to assess employees’ increased performance improvement. The Trainer must assess skills and knowledge within MarketSource to determine the curriculum required to strengthen and retain these skills.

Essential Job Functions:

• Conduct instructor-led and virtual training, including:
• Leadership and professional development classes
• New employee orientation
• Train-the-trainer sessions
• Identify, design and customize training activities to incorporate into training for the specific class and learner needs
• Leverage multi-media solutions to enhance learning experiences
• Collaborate with internal and external subject matter experts to perform needs analysis and identify skill and knowledge gaps
• Perform administrative tasks such as planning the training calendar, scheduling training events, and sending training feedback surveys
• Communicate frequently and effectively with leadership and various project stakeholders to ensure timeliness and quality of deliverables
• Collaborate with all members of the Learning & Development Team as needed.
• Perform other duties as needed

Qualifications

Required Knowledge, Skills, and Abilities:

• Excellent written and oral communication skills
• Excellent presentation and organizational skills
• Knowledgeable in interactive training, assessments, and evaluation Ability to collaborate with a diverse range of internal and external stakeholders and cross-functional team members
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
• Knowledge of adult learning principles
• Open to receiving and giving feedback
• Possess a growth mindset
• High energy
• Proficient in Video Editing and Document creation software
• Proficient in Adobe Creative Cloud

Job Requirements:

• BA/BS degree in a related field
• 2-4 years of direct in-classroom training experience
• Prior experience facilitating blended learning and/or flipped classrooms a plus
• Ability to work in-person and virtually
• Ability to travel (up to 25% of the time)
• Video editing experience preferred.

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&DD)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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