Trainer

Aviation & Missile Solutions; San Jose (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Menzies Aviation is seeking a Trainer to support onboarding, safety, and performance through engaging training sessions across customer service, technical skills, and compliance. You will evaluate employee performance, reinforce policies, and ensure understanding of expectations in a fast-paced aviation environment.

The role emphasizes hands-on training, use of e-learning tools, and collaboration with safety programs such as the SMS, FAA/TSA regulations, and continuous improvement of training

Qualifications

• Must be 18 years of age or older.
• HS Diploma or GED.
• One (1) year of customer service or hospitality experience.
• Must have at least one (1) year of airline operations experience.
• Excellent verbal and written communication skills.
• Six (6) months of supervisory/management experience in a shift work environment.
• Experience with e-learning platforms or online training tools can be beneficial.

Responsibilities

• Conduct training sessions on customer service, technical skills, compliance, and product knowledge.
• Use instructional techniques including lectures, demonstrations, and hands-on exercises.
• Performs analysis for training, development, and implementation of training policies and procedures for airline standards.
• Actively participate in the Safety Management System (SMS).
• Develop training practices to improve service level standards and compliance.
• Inspect facilities for training and ensure training program compliance.
• Review audit reports and feedback to identify training improvements and curriculum topics.
• Develop continuous training improvements to increase efficiency, compliance, and service levels.
• Continuously monitor training programs and conduct or coordinate employee training.
• Identify and implement a tracking system to ensure recurrent training compliance.
• Maintain and update the company's training manual; review annually for new policies.
• Adhere to policies; support company objectives.

Skills

Customer service

Communication skills

Supervisory experience

Hospitality experience

Airline operations experience

Education

HS Diploma or GED

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Trainer is responsible for facilitating training programs that support employee onboarding, operational performance, compliance, safety, and professional development. This role delivers engaging training sessions, evaluates employee performance, and ensures team members understand company policies, procedures, and job expectations.

What you will be doing

• Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge
• Use various instructional techniques and formats, including lectures, demonstrations, and hands-on exercises
• Performs analysis for training, development, and implementation of training policies and procedures for airline standards
• Actively participate in the Safety Management System (SMS)
• Providing guidance and training-related technical support in the development/administration of training programs
• Development of training practices to improve overall service level standards
• Inspection of facilities for training and ensuring compliance with training programs
• Review audit reports, complaint trends, and other forms of customer and passenger feedback to identify opportunities for improvement and topics for the training curriculum
• Develop continuous training improvements to increase efficiency, compliance, and service levels
• Continuously monitor training programs and conduct or coordinate employee training
• Identify and implement a tracking system to ensure recurrent training compliance
• Responsible for the company's policies and procedures training manual. As needed annually, evaluate the existing manual and update new policies, procedures, and applicable laws
• Adhere to company policies and procedures; participate in achieving company objectives
• Extensive knowledge of applicable safety regulations, familiar with FAA/TSA regulations for training purposes
• Reviewing employee training programs to determine their adequacy
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Must be 18 years of age or older
• HS Diploma or GED
• One (1) year of customer service or hospitality experience
• Must have at least one (1) year of airline operations experience.
• Excellent verbal and written communication skills.
• Six (6) months of supervisory/management experience in a shift work environment
• Experience with e-learning platforms or online training tools can be beneficial.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.