Trainer

Planet Fitness; La Quinta (CA); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in La Quinta, CA is seeking a customer service associate to support the PE@PF program and front desk operations. The role includes scheduling the PE@PF classes, assisting members with fitness goals, guiding equipment use, and promoting sign-ups, while maintaining a clean, welcoming club environment.

Responsibilities cover member check-in, tours for prospective members, answering questions, and handling routine account updates.

Qualifications

• Honesty and good work ethic.
• Strong communication and organizational skills.
• A passion for fitness and health.
• Punctuality and reliability are a must.
• Exceptional customer service; interact professionally with members and coworkers.
• Strong listener with empathy and problem solving.
• Diploma or certification in fitness training.

Responsibilities

• Conduct and run the PE@PF program, including creating and following the schedule.
• Consult with members regarding their fitness goals and instruct them on how to use the equipment properly and safely.
• Create creative and unique ways to promote PE@PF class sign-ups.
• Create bi-weekly updates consisting of a variety of exercises.
• Meet class requirements based on club size and member traffic.
• Assist in front desk activities: answer phones, check members in, sign up new members, give tours, update accounts.
• Respond to member questions and concerns promptly and escalate as needed.
• Help maintain the club's neatness and appearance.

Skills

Honesty

Strong communication

Organizational skills

Punctuality

Customer service

Empathy

Problem solving

Education

Fitness trainer certification

Job description

Job Details

Job Location: La Quinta LAQ - La Quinta, CA 92253, Position Type: Full-Time/Part-Time, Salary Range: $17.25 - $19.25 Hourly, Job Category: Customer Service, Job Summary

Essential Duties and Responsibilities

• Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
• Consult with members regarding their fitness goals and instruct them on how to use the equipment properly and safely.
• Creating creative and unique ways to promote PE@PF class sign-ups.
• Create bi-weekly updates consisting of a variety of exercises.
• Meet class requirements based on club size and member traffic.
• Assist in front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take potential members on tours.
  • Changing/updating member account information
• Respond to member questions and concerns in a timely and professional manner and elevate to Team Lead, MIT or Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.
• Assist in cleanliness and appearance of club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Minimum Qualifications

• Honesty and good work ethic
• Strong communication and organizational skills
• A passion for fitness and health
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Completed fitness trainer certification.

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.