Trainer

Randstad USA; East Hartford (CT); Hybrid; USD 43,000 - 44,000; Full time

Job summary

Randstad USA in Connecticut is seeking a dynamic Trainer to serve as a subject-matter expert across operational processes in a fast-paced contact center. You will design, update, and deliver engaging curricula, facilitate workshops, and mentor staff to translate complex procedures into clear guides.

The role requires instructional design skills, strong public speaking, and the ability to assess trainee progress and refine materials.

Qualifications

• Bachelor's degree required.
• Proven experience delivering both remote and in-person training programs.
• Demonstrated background in training needs analysis, instructional design, and adult learning principles.
• Written, verbal, and interpersonal communication skills.
• Experience in the public or government sector (such as Healthcare, Medicaid, or CHIP) is a plus.

Responsibilities

• Deliver engaging, high-energy training programs across remote and classroom settings.
• Develop, update, and maintain comprehensive training curricula, operational manuals, and processing guides.
• Partner with leadership and QA teams to identify performance gaps and conduct targeted refresher courses.
• Track, evaluate, and report on trainee progress, testing results, and overall program effectiveness.
• Act as an operational Subject Matter Expert to continuously streamline policies and procedures.

Skills

Instructional Design

Virtual Facilitation

LMS

Performance Analysis

MS Office

Public Speaking

Education

Bachelor's degree

Tools

MS Office Suite

Job description

As a Trainer, you will serve as the subject matter expert across critical operational processes, partnering closely with leadership and quality assurance teams. You will design, update, and deliver engaging curriculum, facilitate interactive workshops, and support continuous improvement within a fast-paced contact center environment. The ideal candidate brings instructional design skills, infectious energy in group presentations, and the analytical ability to assess trainee progress and refine training materials. If you thrive on mentoring others, translating complex procedures into easy-to-follow guides, and celebrating staff success, this role is built for you.

Responsibilities

• Deliver engaging, high-energy training programs across remote and classroom settings
• Develop, update, and maintain comprehensive training curricula, operational manuals, and processing guides.
• Partner with leadership and QA teams to identify performance gaps and conduct targeted refresher courses.
• Track, evaluate, and report on trainee progress, testing results, and overall program effectiveness.
• Act as an operational Subject Matter Expert to continuously streamline policies and procedures.

Core Skills

• Instructional Design & Curriculum Development
• Virtual & Classroom Facilitation
• Learning Management Systems (LMS)
• Performance Analysis & Quality Assurance
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Public Speaking & Stakeholder Collaboration

Requirements

• Bachelor's degree required.
• Proven experience delivering both remote and in-person training programs.
• Demonstrated background in training needs analysis, instructional design, and adult learning principles.
• written, verbal, and interpersonal communication skills.
• Experience in the public or government sector (such as Healthcare, Medicaid, or CHIP) is a plus.

salary: $31.51 - $31.52 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Skills

• Instructional Design
• Curriculum Development
• Performance Analysis

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Equal Opportunity Employer

• Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including:

• medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).