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Trainer
Galactic Network Integrators, Inc.
Chicago (IL)
Remote
USD 50,000 - 80,000
Full time
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Job summary
A prominent technology support organization seeks a Trainer Support Specialist to design and deliver training programs for effective software and cybersecurity use. The role is integral in enhancing technical proficiency among staff, requiring strong instructional design skills and experience in adult learning principles. The ideal candidate will foster a culture of continuous improvement, using a variety of instructional methods and tools to boost employee competence and confidence.
Benefits
Qualifications
- 3–5 years delivering professional development or technical training programs.
- Strong understanding of adult learning principles.
- Proficiency in various training formats.
Responsibilities
- Develop and maintain training calendar in collaboration with leadership.
- Facilitate in-person and virtual training sessions.
- Conduct needs assessments to identify knowledge gaps.
Skills
Education
Tools
Job description
Location: Remote with periodic on-site support in Monrovia, CA
- Job Type: Full-time (40 hours per week) with benefits.
- Availability: immediate.
- Security Clearance: Local Background Check with drug testing
- Client: San Gabriel Valley Council of Governments (SGVCOG)
The Trainer Support Specialist is responsible for designing, delivering, and evaluating training programs for SGVCOG staff. This role ensures that employees are equipped with the skills and knowledge necessary to effectively utilize software, hardware, and cybersecurity practices aligned with organizational goals.
Background
The San Gabriel Valley Council of Governments (SGVCOG) supports regional governance through collaborative planning and service delivery. As technology evolves, the need for effective training and user enablement becomes critical. The Trainer Support Specialist will lead efforts to improve technical proficiency, drive user adoption of new tools, and promote cybersecurity awareness among SGVCOG staff.
Key Responsibilities
- Develop and maintain an annual training calendar in collaboration with SGVCOG leadership.
- Design and deliver training sessions on topics including cybersecurity, software applications, and system usage.
- Conduct needs assessments to identify knowledge gaps and recommend targeted training solutions.
- Prepare training materials, user guides, and evaluation tools.
- Facilitate both in-person and virtual training sessions.
- Collect and analyze participant feedback to measure training effectiveness and improve future sessions.
- Maintain records of attendance, feedback, and training outcomes.
- Monitor emerging technology trends and propose relevant training topics.
- Provide one-on-one coaching as needed to reinforce skills.
- Collaborate with IT and HR teams to support employee onboarding and compliance training initiatives.
Qualifications
- Strong understanding of adult learning principles and instructional design.
- Proficiency in delivering training across various formats (classroom, webinar, self-paced).
- Ability to explain complex technical concepts in user-friendly language.
- Experience with tools such as Microsoft 365, Zoom, SharePoint, and Learning Management Systems.
- Excellent communication, presentation, and interpersonal skills.
Education
Bachelor’s degree in Education, Information Technology, Communications, or a related field is required. Certification in training or instructional design (e.g., CompTIA CTT+, ATD, or equivalent) is desirable.
Experience
3–5 years of experience delivering professional development or technical training programs in a corporate or public sector environment.
Skills
- Curriculum development and training delivery.
- Needs assessment and instructional design.
- Technical writing and documentation.
- Use of collaboration platforms and virtual training tools.
- Data-driven evaluation and continuous improvement.
Cogent Solutions values our people, who are professional, competent, and dedicated. Cogent Solutions fosters teamwork, a stable environment, and engineering excellence for maximum return on investment and sustainable strategic advantages. Cogent Solutions offers its employees a comprehensive range of benefits, including flexible medical and dental coverage, as well as a generous 401(k) plan. Cogent fosters a learning culture that allows employees to choose from various options to enhance their individual professional development and growth.
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