Trainee Inside Property Adjuster

Capstone ISG Inc.; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Company-paid training and licensing

Paid vacation, sick leave and holidays

Job summary

Capstone ISG Inc. in Richmond, VA is seeking motivated individuals for an Inside Property Adjuster Trainee role. You will learn to investigate property losses, prepare estimates, and manage insurance claims, gaining hands-on experience in residential and commercial claims.

During training, you'll receive company-sponsored training, industry licensing support, and mentorship to build technical expertise and pursue long-term career growth within a fast-growing independent adjusting firm.

Qualifications

• College degree or equivalent required.
• Construction, roofing, restoration, estimating, engineering or related experience preferred.
• Strong mechanical aptitude and willingness to learn technical concepts.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency and willingness to learn industry software platforms.
• Ability to obtain and maintain required adjuster licenses.

Responsibilities

• Conduct investigations involving residential and commercial property claims.
• Virtually inspect homes and commercial buildings to identify and document damage.
• Analyze claim information, policy provisions, and supporting documentation.
• Prepare repair and replacement estimates using Xactimate.
• Assist in determining coverage, damages, and claim exposure.
• Prepare professional reports and claim documentation for clients.
• Maintain communication with policyholders, contractors, consultants, and insurance carriers throughout the claim process.
• Participate in subrogation and causation investigations when applicable.
• Manage an assigned claim inventory while meeting service and quality standards.

Skills

Mechanical aptitude

Communication skills

Analytical/problem solving

Multi-tasking

Licensing readiness

Education

College degree or equivalent

Tools

Xactimate

Job description

Description

Inside Property Adjuster Trainee – Richmond, VA

Launch a Career with One of the Nation's Fastest Growing Independent Adjusting Firms

Capstone ISG is one of the nation's fastest-growing Independent Adjusting firms, providing property claims services to leading insurance carriers throughout the United States. As we continue to expand, we are seeking motivated, career-minded individuals who are eager to learn, enjoy solving problems, and want to build a long-term career in the insurance industry.

If you have a background in construction, roofing, restoration, inspections, customer service, or another hands‑on profession, this could be the opportunity you've been looking for.

As an Inside Property Adjuster Trainee, you'll receive company-sponsored training, industry licensing support, and experience that will prepare you to investigate property losses, assess damage, prepare estimates, and manage insurance claims.

During training, you'll learn:

• Property damage assessment and investigation
• Residential and commercial construction fundamentals
• Insurance policy interpretation and coverage analysis
• Xactimate estimating software
• Claim documentation and reporting
• Customer communication and claim management
• Industry regulations and best practices

What You'll Do

Following successful completion of training, you will:

• Conduct investigations involving residential and commercial property claims.
• Virtually Inspect homes and commercial buildings to identify and document damage.
• Analyze claim information, policy provisions, and supporting documentation.
• Prepare repair and replacement estimates using Xactimate.
• Assist in determining coverage, damages, and claim exposure.
• Prepare professional reports and claim documentation for clients.
• Maintain communication with policyholders, contractors, consultants, and insurance carriers throughout the claim process.
• Participate in subrogation and causation investigations when applicable.
• Manage an assigned claim inventory while meeting service and quality standards.
• Travel throughout your assigned New Jersey territory to inspect losses and investigate claims.
• Continue developing technical expertise through training and mentorship opportunities.

What We’re Looking For

• College Degree or equivalent required.
• Construction, roofing, restoration, estimating, engineering, or related experience strongly preferred.
• Strong mechanical aptitude and willingness to learn technical concepts.
• Excellent communication and customer service skills.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Basic computer proficiency and willingness to learn industry software platforms.
• Ability to obtain and maintain required adjuster licenses.

Preferred Qualification

• Roofing or restoration industry experience
• Estimating experience
• Prior insurance or claims experience
• Experience using Xactimate or similar estimating software

Compensation & Benefits

Capstone ISG offers a competitive compensation package and invests in the professional development of every team member.

Benefits include:

• Competitive salary with annual raises
• Quarterly performance bonuses
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Company-paid life insurance
• Short-term and long-term disability coverage
• Paid vacation, sick leave, and holidays
• Fitness membership reimbursement
• Company-paid training and licensing support
• Continuing education and career advancement opportunities

Why Capstone ISG?

At Capstone, you'll join a team that values professionalism, integrity, technical excellence, and exceptional customer service. We provide the training, tools, and support necessary to build a successful career in a growing industry with significant advancement opportunities.