Trailing Document Specialist

Zillow Group Inc.; Irvine, Northern (CA, KY); Híbrido; USD 33.000 - 48.000; Jornada completa

Descripción de la vacante

Zillow Group Inc. in Irvine, CA is hiring a Trailing Document Specialist to process and manage recorded mortgage documents and title policies on-site. You will audit, scan, upload to Encompass, and coordinate with investors and title companies to resolve missing trailing documents.

The role requires attention to detail, strong communication, and the ability to meet tight turn times. The position is on-site at Zillow’s Irvine, CA office with a base hourly pay range of $23.50–$35.30, depending on

Formación

• Detail-oriented and proactive mortgage post-closing professional.
• Strong written and verbal communication with internal/external partners.
• Ability to manage multiple projects and meet deadlines.

Responsabilidades

• Process and manage recorded mortgage documents and final title policies.
• Audit, scan, and upload documents to the LOS (Encompass).
• Communicate with investors and title companies on missing trailing documents.
• Act as contact and escalation point for document transaction resolution.
• Prepare trailing documents for shipment to investors.
• Track file location and movement in database systems.
• Index, image, and scan to support operations.
• Maintain SLAs and report on status; work overtime as needed.
• Take on additional duties as assigned.

Conocimientos

Attention to detail

Communication skills

Independent work

Time management

Problem-solving

Microsoft Office

Educación

High school diploma or equivalent

Associate or bachelor’s degree preferred

Herramientas

Encompass

Document management platforms

Descripción del empleo

## Trailing Document SpecialistApply: Remote: Remote-USA: Full time: Posted Yesterday: End Date: October 18, 2026 (8 days left to apply): P751517## About the teamThe Post Closing team at Zillow Home Loans is a collaborative, high-performing group dedicated to delivering outstanding service and operational excellence throughout the mortgage lending process. Team members work closely together, sharing knowledge and supporting one another to achieve shared goals. The team cultivates a respectful, inclusive, and solution-focused environment, making the workplace both productive and rewarding. As part of this team, your contributions are recognized and celebrated, and you’ll help uphold Zillow’s reputation as a leader in post-closing operations.## About the roleAs a **Trailing Document Specialist** at Zillow Home Loans, you will play a crucial role in the mortgage lending process. **This is an on-site position based in our Irvine, CA office**. Your primary responsibilities will be to process and manage recorded mortgage documents and final title policies, ensure compliance with investor and agency guidelines, and maintain accurate records. You will follow up on aging documents, review documents for errors and obtain corrections, and ensure work is completed in a timely manner in accordance with investor guidelines. You will get to:* Receive final title policies and recorded Mortgages/Deeds of Trust* Audit, scan, and upload documents to the LOS (Encompass)* Communicate frequently with investors and title companies regarding pending or missing trailing documents* Act as point of contact and escalation for document transaction resolution* Prepare trailing documents for shipment to investors* Resolve and correct missing, incorrect, unexpected, unrecorded, illegible, damaged, or otherwise unusable documents required in a mortgage collateral file* Track and monitor file location and movement using database systems* Handle administrative functions such as indexing, imaging, and scanning* Keep management informed of any pending issues delaying collateral shipment (e.g., missing or incomplete trailing documents)* Independently manage assigned tasks to meet turn times* Maintain company service-level and turn-time standards, including return-call, return-email, and task-completion times* Take on additional responsibilities, duties, or projects as assignedThis role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $23.50 - $35.30 hourly. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $22.30 - $33.50 hourly. The base pay range is specific to these locations and may not be applicable to other locations.Actual amounts will vary depending on experience, performance and location.## Who you areYou are a detail-oriented and proactive professional with a passion for accuracy and compliance in mortgage lending. You thrive in a fast-paced environment and are comfortable managing multiple priorities. Your strong communication and problem-solving skills enable you to collaborate effectively with both internal teams and external partners. You are committed to continuous learning, process improvement, and upholding the highest standards of integrity and quality in your work. You take initiative, adapt to new challenges, and are eager to contribute to the success of your team and the organization.* High school diploma or equivalent required; associate or bachelor’s degree preferred* 1+ year of experience in mortgage lending required, preferably in post-closing operations; 2+ years of mortgage post-closing or related experience strongly preferred* Familiarity with loan origination systems (preferably Encompass) and document management platforms* Excellent attention to detail and organizational skills, with the ability to manage multiple projects and competing deadlines* Strong written and verbal communication skills* Ability to work independently and collaborate with cross-functional teams in a fast-paced environment* Effective problem-solving skills and a commitment to delivering high-quality work* Ability to produce and maintain reports* Proficiency in the Microsoft Office suite* Ability to work overtime as needed* **Ability to work on-site at Zillow’s Irvine, CA office**