Posted Thursday, August 13, 2026 at 4:00 AM
The Service Technician -Trailer provides repairs, maintenance and care for the customer’s equipment which shall be of the highest possible standard of quality .
ESSENTIAL JOB DUTIES
ESSENTIAL JOB DUTIES: ( This is a list of essential job duties but is not intended to be exhaustive . Other duties may be added or removed at management discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . All duties listed may not be required at all locations .
Technical proficiency and teamwork :
- Obtain and maintain Class A certification. Attend hands-on classes as required .
- Strive for a 90% or higher proficiency average.
- Conduct self in a professional manner while demonstrating a strong work ethic .
- Perform repairs correctly and efficiently.
- Disassemble and reassemble in proper sequence so that another tech can easily follow your work.
- Foster the Service “Team” attitude by interacting with others in a positive manner.
- Ability to work daily and overtime as required .
- Ability to assist in other work‑related areas as requested.
Technical support and development:
- Review customer’s concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns .
- C ommunicate professionally with team members and customers.
- Obtain required information and documentation to initiate and successfully file warranty claims.
- Perform a courtesy inspection of every vehicle.
- Communicate any repair/preventative maintenance needed which is not noted on the work order . Always identify the three “C’s” – Complaint, Cause, Correction.
- Determine necessary parts needed to complete repairs in a timely manner .
- Verify all service work has been performed and completed with the highest possible standard of quality.
Communication :
- Advocate open communications between shift technicians and your supervisor to ensure an efficient flow of information.
Compliance :
- Promote a safe ( i.e. eye protection, etc.) and clean work environment.
- Ability to be insurable, drive a vehicle, and obtain and maintain a CDL (if required by location) with appropriate endorsements .
- Promote the proper use, care and storage of company tools and equipment
- Other duties as assigned.
SKILLS /TRAINING/EDUCATION REQUIREMENTS
- High School Diploma, 2 - year Technical School preferred . Equivalent amount of work experience may be considered in lieu of schooling
- Unrestricted Driver’s License – Technician must be able to safely drive vehicles around the location property as well as pull vehicles into the shop bays.
- CDL A or B License beneficial , assistance will be given to obtain if willing. (Some locations may require a CDL
- Fabricating and welding of steel and aluminum
- Carpentry and wood working
- Pneumatic brake systems.
- Roll up door repair and maintenance.
- Air ride and spring ride diagnosis and repair procedures.
- Ability to learn and understand the physics of how trailers support and carry the weight of a load without failure in order to make the proper repair.
- Electrical wiring systems and ABS braking repairs.
- Mechanical ability to maintain wheel end and brake system repairs.
- Perform heavy duty truck/trailer repair and maintenance .
- Operate power and hand tools and other equipment used in servicing vehicles .
- Move freely throughout the service area, including continuous physical effort; climbing in/out of tr ailers , underneath tr ailers , bending, walking, manipulating tools/equipment, etc.
- Written (for documenting work) and verbal communication skills.
- Build and maintain positive relationships with co-workers and customers .
- Read and interpret work orders, service information and wiring diagrams .
- Use testing equipment including computers, and other electronic diagnostic equipment to determine failed components .