Trailer-Service Technician

Tri-State International Trucks; Girard (OH); On-site; USD 30,000 - 39,000; Full time

Job summary

Tri-State International Trucks in Girard, OH is seeking a Service Technician-Trailer to perform repairs and preventive maintenance on heavy-duty trailers and trucks, ensuring safety and high-quality workmanship.

Responsibilities include troubleshooting, disassembly/reassembly, and accurate documentation. A CDL is preferred; training to obtain CDL may be provided, with emphasis on teamwork and customer satisfaction.

Qualifications

• High School Diploma; 2-year technical schooling preferred. Equivalent work experience may be considered.
• Unrestricted Driver’s License; CDL A or B beneficial; assistance to obtain CDL may be provided.
• Ability to perform heavy-duty truck/trailer repairs and maintenance; read service orders and wiring diagrams.

Responsibilities

• Perform repairs and preventive maintenance on trucks and trailers.
• Disassemble and reassemble components in proper sequence for traceability.
• Review service history and customer concerns to determine root causes.
• File warranty claims with required information.
• Maintain a safe, clean work environment and comply with safety guidelines.
• Move and operate around the service area, using power and hand tools.

Skills

CDL A or B license

Trailer/Truck repair

Disassembly and reassembly

Welding (steel/aluminum)

Electrical wiring/diagnostics

Safety and compliance

Reading wiring diagrams

Math calculations

Customer service

Education

High School Diploma

2-year Technical School

Job description

The Service Technician-Trailer provides repairs, maintenance and care for the customer’s equipment which shall be of the highest possible standard of quality.

ESSENTIAL JOB DUTIES

(This is a list of essential job duties but is not intended to be exhaustive. Other duties may be added or removed at management discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All duties listed may not be required at all locations.)

Technical Proficiency And Teamwork

• Obtain and maintain Class A certification. Attend hands‑on classes as required.
• Strive for a 90% or higher proficiency average.
• Conduct self in a professional manner while demonstrating a strong work ethic.
• Perform repairs correctly and efficiently.
• Disassemble and reassemble in proper sequence so that another tech can easily follow your work.
• Foster the Service “Team” attitude by interacting with others in a positive manner.
• Ability to work daily and overtime as required.
• Ability to assist in other work‑related areas as requested.

Technical Support And Development

• Review customer’s concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns.
• Communicate professionally with team members and customers.
• Obtain required information and documentation to initiate and successfully file warranty claims.

Customer Satisfaction

• Perform a courtesy inspection of every vehicle.
• Communicate any repair/preventative maintenance needed which is not noted on the work order. Always identify the three “C’s” – Complaint, Cause, Correction.
• Determine necessary parts needed to complete repairs in a timely manner.
• Verify all service work has been performed and completed with the highest possible standard of quality.

Communication

• Advocate open communications between shift technicians and your supervisor to ensure an efficient flow of information.

Compliance

• Promote a safe (i.e. eye protection, etc.) and clean work environment.
• Ability to be insurable, drive a vehicle, and obtain and maintain a CDL (if required by location) with appropriate endorsements.
• Promote the proper use, care and storage of company tools and equipment

Other duties as assigned.

Skills /Training/Education Requirements

• High School Diploma, 2-year Technical School preferred. Equivalent amount of work experience may be considered in lieu of schooling
• Unrestricted Driver’s License – Technician must be able to safely drive vehicles around the location property as well as pull vehicles into the shop bays.
• CDL A or B License beneficial, assistance will be given to obtain if willing. (Some locations may require a CDL
• Sheet metal work
• Fabricating and welding of steel and aluminum
• Carpentry and wood working
• Pneumatic brake systems.
• Roll up door repair and maintenance.
• Air ride and spring ride diagnosis and repair procedures.
• Ability to learn and understand the physics of how trailers support and carry the weight of a load without failure in order to make the proper repair.
• Electrical wiring systems and ABS braking repairs.
• Mechanical ability to maintain wheel end and brake system repairs.
• Perform heavy duty truck/trailer repair and maintenance.
• Operate power and hand tools and other equipment used in servicing vehicles.
• Move freely throughout the service area, including continuous physical effort; climbing in/out of trailers, underneath trailers, bending, walking, manipulating tools/equipment, etc.
• Written (for documenting work) and verbal communication skills.
• Build and maintain positive relationships with co-workers and customers.
• Read and interpret work orders, service information and wiring diagrams.
• Use testing equipment including computers, and other electronic diagnostic equipment to determine failed components.
• Perform basic math calculations.