Trailer Parts Sales & Customer Support Specialist

Dexter; Spencer (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) with Company Match

Paid Holidays

PTO/Vacation Time

Job summary

Dexter is seeking a Trailer Parts Sales & Customer Representative to act as the primary customer contact for parts identification, application support, and order fulfillment. The role is onsite in Sparta, TN, requiring strong knowledge of trailer components and reliable, proactive service.

You will process orders, advise on parts options, and collaborate with internal teams to ensure timely delivery and customer satisfaction. A high school diploma and 2+ years in related roles are preferred.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience preferred.
• Working knowledge of trailer components, axle systems, brake systems, suspension, wheel-end products, and related aftermarket parts strongly preferred.
• Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty aftermarket industries preferred.
• Proficiency with ERP, CRM, and Microsoft Office applications.
• Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
• Strong mechanical aptitude and willingness to expand product knowledge through ongoing training.

Responsibilities

• Serve as the primary contact for customers via phone, email, and in person.
• Identify, recommend, and cross-reference trailer parts based on customer needs and equipment specifications.
• Provide product information, basic troubleshooting assistance, and replacement part recommendations.
• Educate customers on product options, maintenance, pricing, availability, and lead times.
• Process orders, quotes, and customer requests accurately using ERP and CRM systems.
• Ensure correct part selection and application accuracy.
• Follow up on quotes, orders, backorders, shipments, and delivery schedules.
• Support OEM and distributor customers with recurring orders and inventory planning.
• Maintain knowledge of trailer components, including axles, suspension, brakes, wheel-end products, electrical systems, cargo control, air systems, and trailer hardware.
• Stay current on product updates and industry trends.
• Identify upselling and cross-selling opportunities to support sales growth.

Skills

Customer service

Communication skills

Mechanical aptitude

Parts knowledge

Education

High school diploma or equivalent

Tools

ERP

CRM

Microsoft Office

Job description

Dexter is seeking a Trailer Parts Sales & Customer Representative to act as the primary customer contact for parts identification, application support, and order fulfillment. The role is onsite in Sparta, TN, requiring strong knowledge of trailer components and reliable, proactive service.

You will process orders, advise on parts options, and collaborate with internal teams to ensure timely delivery and customer satisfaction. A high school diploma and 2+ years in related roles are preferred.