Trailer Parts Sales & Customer Representative

Dexter Group; Cookeville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) with company match

Paid holidays

PTO/Vacation time

Job summary

Dexter/DexKo seeks a Customer Support & Parts Specialist to be the primary contact for customers in Sparta, TN. You will identify parts, provide guidance, and process orders with ERP/CRM, ensuring accurate quotes and timely deliveries.

The role requires 2+ years in trailer parts or related industries, strong mechanical aptitude, and ability to read catalogs/diagrams. Monday–Friday with competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Onsite position; limited travel for training.
• 2+ years of customer service or trailer parts experience preferred.
• Strong knowledge of trailer components and aftermarket parts preferred.
• Proficiency with ERP, CRM, and Microsoft Office.
• Ability to read parts catalogs and diagrams.
• Willingness to expand product knowledge through training.

Responsibilities

• Serve as the primary contact for customers via phone, email, and in person.
• Identify, recommend, and cross-reference trailer parts based on customer needs and equipment specifications.
• Provide product information, basic troubleshooting assistance, and replacement part recommendations.
• Educate customers on product options, maintenance, pricing, availability, and lead times.
• Process orders, quotes, and customer requests accurately using ERP and CRM systems.
• Ensure correct part selection and application accuracy.
• Follow up on quotes, orders, backorders, shipments, and delivery schedules.
• Support OEM and distributor customers with recurring orders and inventory planning.
• Maintain knowledge of trailer components and updates.

Skills

Customer service

Parts knowledge

ERP systems

CRM systems

MS Office

Technical diagrams

Mechanical aptitude

Education

High school diploma or equivalent

Tools

ERP software

CRM software

Office suite

Job description

Selecting Only The Best! Joining the Dexter/DexKo Team.

We are proud of what we do and where we are going at Dexter/DexKo, and we know that our great people are what makes us so exceptional. It is important to us that the people we invite onto our team are a good fit both technically and culturally, and that the feeling is mutual. The process we use to assess fit may be different than what you’ve experienced with other companies, and we have designed it that way for a reason. If you have applied and is being considered for a position with us, this brief video will help you understand what to expect as you move through the Dexter/DexKo Selection Process.

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

Trailer Parts Sales & Customer Representative serves as a primary customer contact and trusted resource for trailer parts identification, application support, and order fulfillment. This role is onsite in Sparta and requires strong product knowledge across trailer components and systems, including suspension, axle, brake, wheel-end, electrical, cargo control, and chassis products. The CSR works closely with customers to identify the correct parts, provide technical guidance, process orders accurately, and deliver exceptional service that drives customer satisfaction and sales growth.

What You'll Do

Customer Support & Parts Expertise

• Serve as the primary contact for customers via phone, email, and in person.
• Identify, recommend, and cross-reference trailer parts based on customer needs and equipment specifications.
• Provide product information, basic troubleshooting assistance, and replacement part recommendations.
• Educate customers on product options, maintenance, pricing, availability, and lead times.

Order Management

• Process orders, quotes, and customer requests accurately using ERP and CRM systems.
• Ensure correct part selection and application accuracy.
• Follow up on quotes, orders, backorders, shipments, and delivery schedules.
• Support OEM and distributor customers with recurring orders and inventory planning.
• Maintain knowledge of trailer components, including axles, suspension, brakes, wheel-end products, electrical systems, cargo control, air systems, and trailer hardware.
• Stay current on product updates and industry trends.
• Identify upselling and cross-selling opportunities to support sales growth.

Customer Relationship Management

• Build strong customer relationships through responsive service and technical expertise.
• Process returns, warranties, credits, and exchanges.
• Resolve customer concerns and collaborate with internal teams to ensure customer satisfaction.
• Maintain accurate customer records and communications.

What We’re Looking For:

• High school diploma or equivalent required.
• This is an onsite position. Limited travel for training purposes may be required.
• 2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience preferred.
• Working knowledge of trailer components, axle systems, brake systems, suspension, wheel-end products, and related aftermarket parts strongly preferred.
• Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty aftermarket industries preferred.
• Proficiency with ERP, CRM, and Microsoft Office applications.
• Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
• Strong mechanical aptitude and willingness to expand product knowledge through ongoing training.

Why Join Us?

• Monday – Friday Schedule – Enjoy work-life balance with no weekends required.
• Competitive Pay – We value your experience and expertise.
• Career Growth Opportunities – Develop your skills and advance within a growing organization.
• Health Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Holidays
• PTO/Vacation Time

If you're looking for a rewarding career with a stable schedule, excellent benefits, and opportunities for professional growth, we'd love to hear from you!

Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities.

It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.

Founded in 1960, Dexter ® is headquartered in Elkhart, Indiana, with 20 manufacturing facilities and over 50 company-owned distribution locations. Dexter is a trusted brand serving the utility trailer, recreational vehicle, marine, agricultural, and specialty markets.