Traffic Signal Product Support [REMOTE within Sacramento]

Iteris; Dyer (CA); Remote; USD 95,000 - 105,000; Full time

Job summary

Join a leading company in the transportation technology sector as a Product Support Specialist. This role involves delivering exceptional support for advanced detection and ITS equipment, ensuring customer satisfaction through technical expertise and proactive problem-solving. Ideal candidates will have extensive experience in technical support and a commitment to excellence in service.

Benefits

Quarterly Sales Commissions

401(k) with immediate matching

Open Paid-Time-Off (PTO) benefits

Comprehensive medical, dental, and vision coverage

Life insurance

Medical reimbursement plans

Disability coverage

Family-friendly programs

Education assistance program

In-house training programs

Qualifications

• 5 years of field-based technical support experience with intersection traffic equipment.
• Proven track record working with ITS equipment.
• Self-motivated and team-oriented professional.

Responsibilities

• Deliver top-tier support alongside the sales team.
• Provide comprehensive troubleshooting and support for ITS devices.
• Execute installation, maintenance, and repair services.

Skills

Technical support

Customer service

Problem-solving

Communication

Organizational skills

Education

IMSA Level I Certification

IMSA Work Zone Safety certification

Tools

Microsoft Office Suite

Job description

Join a dynamic, industry-leading company in a multi-billion dollar transportation technology market! Iteris is seeking a dedicated and customer-focused Product Support Specialist to deliver exceptional field and remote support for Iteris solutions, including advanced detection and ITS (Intelligent Transportation Systems) equipment. This position offers an exciting opportunity to work hands-on with cutting-edge technology, providing vital training, troubleshooting, and programming support. The ideal candidate is a proactive problem-solver committed to excellence in customer service and technical expertise.

What you will be doing:

• Deliver top-tier support alongside the sales team, assisting with pre- and post-sale services to exceed client expectations


• Provide comprehensive on-site, remote, and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devices


• Execute installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, emphasizing responsiveness and accountability


• Uphold high safety standards while working in and around roadways, including proficiency in the use of bucket trucks


• Foster strong client relationships by delivering professional, timely, and effective technical solutions


• Regularly travel (up to 50% overnight) to ensure optimal on-site project support

What you need to be successful in this role:

• IMSA Level I Certification (or the ability to obtain) required; IMSA Work Zone Safety certification highly preferred


• Minimum of 5 years of field-based technical support experience with intersection traffic equipment (e.g., cabinets, controllers, detection systems)


• Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role


• Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments


• Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement


• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential


• Must hold an acceptable driving record and be able to travel extensively

Iteris anticipates paying between $95,000 and $105,000 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

#LI-REMOTE

What's in it for you:

• Quarterly Sales Commissions


• 401(k) with immediate matching and no vesting period


• Open Paid-Time-Off [PTO] benefits


• Comprehensive medical, dental, and vision coverage


• Life insurance


• Medical reimbursement plans


• Disability coverage


• Family-friendly programs


• Education assistance program


• In-house training programs

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.