Traffic Operations Center (TOC) Specialist

Peraton; Louisville, Northern (KY, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Peraton's TRIMARC Traffic Operations Center in Louisville, KY is seeking an Operations Associate. The role operates 24/7/365, processing real-time traffic data and communicating with agencies and the public to disseminate timely reports.

The position requires a high school diploma or equivalent, US citizenship, and the ability to multi-task from diverse data sources, read CCTV, and work in a team under pressure. Shift is Mon-Fri 2:30 p.m. – 10:30 p.m., with potential weekend coverage.

Qualifications

• High School Diploma or equivalent; minimum 1 year of experience
• U.S. Citizenship required
• Familiarity with office software suites
• Ability to multi-task inputs from diverse sources (road sensors, emergency scanners, radios, CCTV, aircraft, databases)
• Good vision to read from screens and CCTV monitors
• Good hearing for two-way radio communication
• Ability to use office equipment and type accurately
• Ability to communicate effectively orally and in writing
• Ability to work calmly and accurately under pressure
• Ability to wear safety equipment
• Ability to work in a collaborative team environment

Responsibilities

• Monitor automated traffic management system and road sensor data
• Watch CCTV video monitors
• Monitor emergency frequency scanners
• Communicate effectively with the public and government agencies
• Maintain radio communications with patrols and PSAs
• Crosscheck databases for construction and events
• Provide written reports as required
• Perform other duties as determined by the Operations Manager

Skills

Communication

Oral & written

Teamwork

Attention to detail

Multi-tasking

Calm under pressure

Education

High school diploma

Job description

Basic Qualifications/Requirements:

• High School Diploma or equivalent; Minimum of 1 year of experience
• U.S. Citizenship required
• Familiarity with computer applications i.e., typical office software suites
• Ability to multi-task information from multiple diverse simultaneous inputs, including automated road sensor data, emergency frequency scanners, two-way radios, CCTV cameras, aircraft, and computer databases
• Good vision – must be able to read items on a computer screen and CCTV cameras
• Good hearing – ability to hear two-way radio communication
• Ability to use office equipment including personal computers and their software
• Ability to type accurately
• Ability to communicate effectively both orally and in writing
• Ability to work calmly and accurately under pressure
• Ability to wear safety equipment
• Ability to work in collaborative team environment

Preferred Qualifications:

• Previous experience in Traffic Operations
• Knowledge of municipality and area traffic management organizations, including state, metro and local emergency services
• Knowledge of metropolitan roadways including their multiple or alternate names, under whose jurisdiction they fall, where that jurisdiction changes, and what alternate routes exist
• National Traffic Incident Management (TIM) certified

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the can’t be done, solving the most daunting challenges facing our customers.

The Operator:

The TRIMARC Traffic Operations Center is a 24/7/365 environment. The TRIMARC operators have responsibility of assessing all incoming traffic data and determining in real time the content and priority of traffic reports to be disseminated. The TRIMARC operators accurately process large volumes of data from a wide variety of sources. The TRIMARC operators are the principal contact for many agencies and members of the public. The operators routinely communicate with emergency service personnel and transportation officials representing various agencies in the TRIMARC region. The operator’s telephone manners and image will directly reflect on the image of the TOC and Kentucky Transportation Cabinet.

Location:

Position is located in Louisville, KY

Shift/Hours:

The TOC operator may work various shifts and may be required to work weekends, holidays, and fill in on other shifts when needed.

The main shift for this role will be Monday through Friday from 2:30 p.m. to 10:30 p.m.

Duties Include:

Monitoring automated traffic management system. This includes checking on road sensor data and double-checking video surveillance systems and mobile units to confirm data;

• Watching Closed Circuit Television (CCTV) video monitors;
• Monitoring emergency frequency scanners;
• Communicating effectively with the public and government agencies;
• Maintaining radio communications with Freeway Service Patrols;
• Maintaining radio and telephone communications with PSAs;
• Crosschecking static databases regarding construction and special events.
• Providing written reports as required.
• Other ancillary duties as determined by the Operations Manager.