Traffic Management Center Operator

AECOM; Nashville (TN); On-site; USD 29,000 - 37,000; Full time

Job summary

AECOM is seeking a Traffic Management Center Operator to be based on-site in Nashville, TN. You will monitor CCTV and dynamic message signs, support first responders, and coordinate incident responses with service patrols.

The role requires strong communication, multitasking, and proficiency with traffic management software. Day-to-day duties include log accuracy, data analysis, and posting alerts during incidents.

Qualifications

• Minimum requirements: High School + 4 years of relevant experience or equivalent.
• Preferred: Experience in traffic management or related field.
• Proficiency with traffic management software and devices.

Responsibilities

• Monitor and control traffic management devices across Davidson County highways.
• Support first responders, emergency management, and law enforcement communications.
• Detect and report incidents, dispatch service patrols, notify the public.
• Handle calls from various persons, organizations, and agencies.
• Create and submit work orders for equipment issues.
• Ensure data submission accuracy in logs and reports.

Skills

Traffic management

Communication

Multitasking

Fast-paced work

Traffic management software

Education

High School or equivalent

Tools

Traffic management software

CCTV systems

Job description

Company Description

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

Work with Us. Change the World.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

Job Description

AECOM is seeking a Traffic Management Center Operator to be based in Nashville, TN. This will be an opportunity located onsite.

Key Responsibilities

• Monitor and control traffic management devices (CCTV, Dynamic Message Signs, etc.) across Davidson County highways.
• Support first responders, emergency management, and law enforcement communications.
• Detect and report incidents, dispatch service patrols, assist first responders, and notify the public.
• Handle calls from various persons, organizations, and agencies.
• Create and submit work orders for equipment failures or malfunctions.
• Use software applications to control ITS field devices, monitor traffic flow, and perform data analysis.
• Ensure the accuracy of data submissions in logs, reports, and documentation.
• Provide guidance to responders and motorists during severe traffic events.
• Post alerts, notifications, and messages as needed.
• Assist in coordinating responses to disasters and high-profile events affecting roadways.
• Perform other related duties as directed.

Qualifications

Minimum Requirements

• High School + 4 years of relevant experience or demonstrated equivalency of experience and/or education.

Preferred Qualifications

• Experience in traffic management or a related field.
• Strong communication and multitasking skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency with traffic management software and devices.
• Experience in traffic management or a related field.
• Strong communication and multitasking skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency with traffic management software and devices.

Additional Information

• Sponsorship is not offered for this role.

To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $21 to $27.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&DD, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID

J10158173

Business Line

Transportation

Business Group

DCS

Strategic Business Unit

East

Career Area

Operations & Maintenance

Work Location Model

On-Site

Compensation

USD 21 - USD 27 - hourly