Traffic Management Center Operator

Ferrovial Group; Dallas (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive insurance benefits

Paid Time Off

401(k) matching

Job summary

Ferrovial Group is seeking a Traffic Management Center Operator in Dallas to monitor traffic conditions and dynamic toll pricing on IH 635 (LBJ) and North Tarrant Express projects. You’ll use ATMS, CCTV, and other feeds to detect incidents and coordinate rapid responses with responders and field personnel.

The role requires strong communication, map-reading ability, and multitasking in a fast-paced environment, with a schedule that may include nights and weekends.

Qualifications

• Associate’s or bachelor’s degree preferred or 3+ years in transportation/traffic ops.
• Familiarity with Dallas LBJ-635, I-183, I-820 geography is a plus.
• Strong communication and teamwork skills required.

Responsibilities

• Monitor traffic conditions using ATMS for real-time flow and incident updates.
• Use CCTV and other feeds to detect events and coordinate responses.
• Adjust toll pricing and messaging according to traffic rules and guidelines.
• Notify responders and the public via calls, emails, and advisories.

Skills

Communication skills

Map reading

Computer skills

Multitasking

Teamwork

Education

Associate's or Bachelor's degree

3+ years relevant experience

Tools

DYNAC ATMS

CCTV systems

MOMS diagnostics

Job description

## Traffic Management Center OperatorApplylocations: Dallastime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 28, 2026 (30+ days left to apply)job requisition id: JR18422# **Who is NTE, NTE 35W, and LBJ?**The **North Tarrant Express (NTE)** was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.The **North Tarrant Express 35W (NTE 35W)** project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.The **LBJ Express (LBJ)** is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.# **What makes us different?**Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.# **Job Description:**Traffic Management Center (TMC) Operator is responsible for monitoring traffic conditions as well as dynamic toll pricing on IH 635 (LBJ) and North Tarrant Express (NTE) Managed Lane Projects. The operator will use continual monitoring to identify events or obstructions that impede motorist safety and effective flow of traffic.**Essential Duties and Responsibilities:*** Utilizes our DYNAC Advanced Traffic Management System (ATMS) software application for real time monitoring of traffic flow, entry of incident information and updates, and incident response and management* Uses closed circuit television (CCTV) cameras, and several other means (networks, Waze, etc.) to detect, verify, and coordinate response to traffic events, such as accidents, congestion, construction, spills, etc.* Monitors and visually confirm rates displayed on Toll Rate Sign (TRS) are accurate and manually adjusting, if needed, based on traffic conditions and according to established guidelines and business rules* Communicates via telephone and/or radio with incident responders, field personnel, the general public, and other public and private agencies to report and receive information concerning road hazards and or obstructions* Sends Traffic Advisories emails and updates classifying the accident type, severity and outlining the event details ex., injuries, lanes blocked, traffic backup, property damage, etc.* Activate and update Dynamic Message Signs (DMS) to notify motorist of ongoing traffic events, associated back-ups, delays, alternative routes, and Amber/Silver alerts* Detects and verifies field device failures with system diagnostics (MOMS) and provide rapid notification to ITS Maintenance staff for remedy* Performs other job-related duties as assigned**Qualifications (Knowledge, Skills & Abilities):**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*Education & Experience:** Associate’s or bachelor’s degree is strongly preferred or at least three years of professional job experience in transportation, traffic management, incidence response, radio dispatch, or a commercial operations environment or similar preferred.* Familiarity with Dallas LBJI-635, Mid-Cities Region I-183, Fort Worth 35W and I-820 geography is a plus*Professional Qualities:** Must be able to communicate well with motorists and maintain a positive and helpful attitude when on call* Ability to read maps and charts* Punctuality and adherence to scheduling* Willingness to be flexible with your schedule and rotate between different shifts over time* Willingness to work schedules that will include night shifts and weekends* Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure* Ability to follow detailed procedures and take direction* Ability to coordinate real time activities and initiate immediate priorities, for self and support* Ability to uphold a professional relationship with all internal and external staff members and general public* Good teamwork skills and active working attitude required*Computer Skills:** Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs* Must be able to demonstrate typing proficiency and basic computer skills*Work Environment & Physical Demands:*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Ability and willingness to work alternate work schedules and be on-call 24* The noise level in the work environment is usually quiet* The employee must occasionally lift and/or move up to 25 pounds* Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer* While performing the duties of this job, the employee is regularly required to talk or hear* The employee is frequently required to stand, walk and sit* The employee may be required, in rare instances, to travel to and from NTE Traffic Management Center for short durations* The position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands and significant events.