Lead Field Systems Technician

Cintra; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Cintra is seeking a Lead Field Service Technician to service, repair, and install Toll Collection Systems and ITS components in the Dallas area. You will support traffic management devices, perform preventive maintenance, and document activities to ensure smooth toll operations.

The role requires a degree in IT or electrical engineering, 5–8+ years in field support, and willingness to work weekends and on-call. Strong analytical and communication skills are essential.

Qualifications

• Bachelor’s degree in IT, military training, or electrical engineering preferred.
• 5–8+ years of related field support experience in tolling or ITS.
• IMSA-II certification preferred but not required.

Responsibilities

• Provide field support for Toll Collection Systems, ITS, and NCS.
• Install, upgrade, program, and maintain electronic equipment.
• Troubleshoot and repair hardware and software; complete work orders.
• Train junior analysts and report issues proactively.
• Maintain documentation and participate in testing of changes.

Skills

Field support

Analytical skills

Excellent communication

Windows and Linux

Microsoft Excel

On-call availability

Education

Bachelor’s degree in IT or electrical engineering

Military training

Tools

IMSA-II certification

Traffic Signal tech knowledge

RFID / NCS / ITS familiarity

Job description

Who is NTE, NTE 35W, and LBJ?The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.What makes us different?Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.Job Description:The Lead Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS), Intelligent Transformation Subsystems (ITS), Network Communications Systems (NCS), and various traffic management devices (Traffic Signals, Air Quality Monitors (AQM), First Responder Radio System (FRRS), Road Weather Information Systems (RWIS), Reversable Lane System HOV). The Lead Field Service Technician provides field support including: troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.Key Responsibilities:Provide training to junior Analysts to include but not limited to procedural, system familiarization, reporting, and day-to-day operations.Document and report customer and revenue facing tolling issues proactivelyIdentification of potential exceptions through the use of Automated control reports.Analysis of system data and trends.Discussions with external service providers or analysis of external interface data.Discussions with the system maintenance provider.Respond to corrective maintenance requests and alarms within the allotted time frameIsolation of faults in units and/or componentsDiagnose and repair hardware, software and system issuesComplete work order reports and logsPerform shift-to-shift communications in accordance with established policies, procedures and local practicesActively escalate system issues and systemic problems to system maintenance.Collaborate with system maintenance on approach to resolve issues.Review proposed changes to the system.Manage testing and verification of system changes after implementation.Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signsMaintenance of spare equipment and parts including inventory management and documentationInstallation of electrical conductors, data conductors, and fiber optic cableConnection of electrical conductors to power services to energize equipmentPerform other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education & Experience:Bachelor’s degree in IT, military training, or electrical engineering preferred5 – 8+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systemsIMSA-II (Traffic Signal Tech 2) certification preferred, but not requiredMust be willing to work weekends, holidays, nights and be on-call as neededFundamental electrical/mechanical knowledge RequiredProfessional Qualities:Excellent analytical skillsMust be able to multitask, problem solve, and implement innovative processes within a fast-paced environmentExcellent communication skillsReporting and documentation skillsEffectively manage tasks, deadlines and individuals through vendor contractsAbility to interact with colleagues in a self-managed team structureComputer Skills:Windows operating systemsSome experience working with LinuxMust be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs.Network ConfigurationsWork Environment & Physical Demands:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quietOccasional travel required, may include air travelSpecific vision abilities required by this job include ability to adjust focus, as necessary to use a computerWhile performing the duties of this job, the employee is regularly required to talk or hear.The employee is frequently required to stand, walk and sit