Traditional Chinese Linguist – Healthcare Translations Lead

Messagepoint Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a skilled Traditional Chinese Linguist to lead healthcare translations. This role involves managing a team, ensuring quality and compliance in translations, and collaborating with various stakeholders. You will be at the forefront of enhancing communication in the healthcare sector, utilizing advanced translation technologies. If you are passionate about healthcare and have a knack for leadership, this is an exciting opportunity to make a significant impact in a collaborative and innovative environment.

Qualifications

• 5–10 years of healthcare translation experience, especially Medicare documents.
• Proven leadership skills in managing translation teams.

Responsibilities

• Translate Medicare documents from English to Traditional Chinese with cultural accuracy.
• Oversee translations to ensure compliance with healthcare standards.

Skills

Fluency in Traditional Chinese

Fluency in English

Healthcare translation experience

Leadership experience

Attention to detail

Communication skills

Negotiation skills

Technical aptitude

Tools

Trados

MemoQ

Smartling

Job description

About Us:
Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver exceptional customer experiences while optimizing their omnichannel communications.

Our award-winning platform empowers non-technical business users, including marketers and product owners, to achieve unparalleled personalization, relevancy, brand consistency, and compliance in customer communications. Through AI-powered Content Intelligence, we simplify the process of migrating, optimizing, authoring, and managing business-critical communications.

Since our founding in 1998, Messagepoint has evolved into a leader in the Customer Communications Management (CCM) space by intelligently managing content for some of the world’s largest enterprises.

Summary:
We are seeking a highly skilled Traditional Chinese Linguist – Healthcare Translations Lead to manage and grow a team of translators supporting Medicare-regulated documents and other healthcare materials. This role requires fluency in Traditional Chinese and English, as well as expertise in translation technology, including Trados.

The ideal candidate will work closely with the Spanish language translations lead to align translation strategies and expand translation capabilities to support additional Asian languages. This position focuses on team leadership, quality control, and collaboration, ensuring the highest standards of accuracy and compliance in healthcare translations.

Responsibilities:
Translation & Localization

1. Translate and localize Medicare-regulated documents (EOC, ANOC, Summary of Benefits) and other healthcare content from English to Traditional Chinese, ensuring cultural appropriateness and adherence to industry-standard terminology.
2. Maintain consistency in tone, style, and terminology across all translated content.
3. Utilize Trados and other CAT tools to enhance efficiency and ensure translation memory consistency.

Quality Assurance & Compliance

1. Oversee and review translations completed by team members and contract translators to ensure accuracy, quality, and compliance with CMS and healthcare industry standards.
2. Develop and manage a glossary and terminology database for Traditional Chinese healthcare translations.
3. Ensure translations adhere to all regulatory requirements and industry best practices.

Team Leadership & Growth

1. Recruit, train, and manage a team of Traditional Chinese translators and expand the network of contract linguists.
2. Provide training on translation best practices, tools (e.g., Trados), and healthcare terminology.
3. Assign translation projects effectively and monitor team performance to uphold quality and efficiency.
4. Collaborate with leadership to expand translation resources for additional Asian languages.

Collaboration & Stakeholder Engagement

1. Work closely with the Spanish language translation lead to align translation processes and best practices.
2. Support cross-functional initiatives to enhance translation workflows and adopt AI-assisted translation tools where applicable.
3. Collaborate with internal teams, external vendors, and client translation services as needed.

Qualifications:

1. Fluency in Traditional Chinese and English (reading, writing, and speaking).
2. 5–10 years of experience in healthcare translation, including Medicare-regulated documents.
3. Proven leadership experience in managing translation teams and resources.
4. Proficiency in Trados and other CAT tools (e.g., MemoQ, Smartling).
5. Strong ability to work within tight deadlines while ensuring high translation quality.
6. Attention to detail with impeccable grammar and spelling.
7. Strong technical aptitude to learn and apply new tools for translation and content management.
8. Excellent communication, negotiation, and relationship-building skills.
9. Experience working remotely and managing distributed teams is preferred.
10. Experience with AI-powered translation tools and the ability to integrate AI-assisted workflows.
11. Knowledge of U.S. healthcare regulations and compliance (e.g., CMS guidelines).
12. Experience leading teams through change management in a translation environment.
13. Familiarity with terminology management and translation memory systems.
14. Experience supporting additional Asian languages in a translation environment.

Why Join Messagepoint?
At Messagepoint, you’ll have the opportunity to work at the forefront of technology, driving meaningful change in the healthcare sector. Our team is passionate about delivering exceptional customer experiences and building solutions that make a difference. If you thrive in a collaborative, innovative environment and want to grow your career in healthcare technology, we’d love to hear from you.

If you are an experienced Traditional Chinese linguist with a passion for healthcare translation and team leadership, we encourage you to apply! Please submit your resume, cover letter and translation portfolio.

Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in the workplace.

We thank you for your interest, however, only those who qualify for an interview will be contacted.