Trading System Support Analyst

Belvedere Trading, LLC; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonuses

Benefits package

Job summary

Belvedere Trading, LLC seeks a Trading System Support Analyst to join our Intel-focused technology team in Chicago. You will deliver high-quality support to traders, troubleshoot complex issues, and help build a robust knowledge base for fast resolution.

The role requires a Bachelor’s degree, scripting skills (PowerShell, Python, SQL), and familiarity with Windows/Linux. On-call duties and collaborative problem solving are essential in our fast-paced environment.

Qualifications

• Proven scripting and troubleshooting experience using PowerShell, Python, SQL or similar languages.
• Knowledge of Windows and Linux operating systems.
• Basic networking fundamentals.
• Ability to accommodate on-call duties and cover alternate shifts.
• Excellent critical thinking, troubleshooting, and problem-solving skills.

Responsibilities

• Provide first-rate support for traders by resolving issues promptly and guiding users to effective solutions.
• Troubleshoot and log trading system issues, building a knowledge base for future support.
• Automate manual tasks, monitor components, and analyze logs to improve stability.
• Collect data, identify patterns, and correlate problems to determine root causes.
• Recommend improvements to support tools, procedures, and processes to reduce resolution time.
• Develop new tools to identify potential problems before they occur.

Skills

PowerShell

Python

SQL

Windows

Linux

Networking basics

On-call readiness

Communication

Problem solving

Independent & collaborative

Education

Bachelor's degree

Job description

Belvedere Trading is a leading proprietary trading firm proudly headquartered in downtown Chicago. Our traders work hard to provide liquidity to the market through their market-making activities and are the masters of a diverse set of commodities, interest rates, exchange-traded funds (ETF), and equity index options. From the beginning, we began iteratively investing in our proprietary technology and committing to building our systems from the ground up. Our trading models and software systems are continually re-engineered, optimized, and maintained to stay on top of the industry. This wouldn’t be possible without the dedicated efforts of our technology teams who utilize and perfect our innovative technology solutions.

Our Intel team focuses on delivering high-quality technology solutions to our core and affiliated groups. We go all-out to understand and support end-user needs, leverage data to gauge effectiveness, and advance our trading infrastructure by developing cutting edge and mission-critical support for our trading platform and applications. We look for passionate team members that excel and their contribution is critical to our continued success.

We are seeking a Trading System Support Analyst (TSSA) to join our team. This position offers an opportunity to learn Belvedere’s proprietary technology and trading operations in a challenging, fast-paced setting. The ideal candidate will be a self-starter with strong technical knowledge and exceptional communication skills. You will need proficiency in troubleshooting and information gathering to help peers and developers resolve complex issues. Our teams provide around-the-clock support to facilitate fast issue resolution for our traders.

What You’ll Do

• Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience.
• Handle a wide variety of immediate trading system issues with urgency.
• Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting.
• Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs.
• Collect data, identify patterns, and correlate problems to determine root causes.
• Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time.
• Build new tools to identify potential problems before they occur.

What You’ll Need

• Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment.
• Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals.
• Ability to accommodate on-call duties and cover alternate shifts when necessary.
• Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems.
• The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time.
• Strong verbal and written communication skills, adaptable for technical and non-technical audiences.
• Drive and desire to go above and beyond what is explicitly asked.
• Ability to work independently and collaboratively.
• Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus.
• Bachelor's degree is required.

$70,000 - $85,000 a year

• Additionally, certain positions at Belvedere Trading are eligible for discretionary bonuses.
• Our employees have access to a variety of benefits, which can be found on our website here.

The secret to our award-winning culture is our Core Values:Team Belvedere, Me In Team, Own It, Iterative Innovation, and Passionate Discourse.We live and breathe these values every day.

Our Stance

Belvedere is an Equal Opportunity Employer and is committed to providing a non-discriminatory employment environment for its employees. Discrimination against employees and applicants due to race, color, religion, sex, national origin, disability, age, military, and veteran status is prohibited. Belvedere encourages initiatives to increase diversity and provide equal opportunity to all applicants and employees. Belvedere is committed to providing a positive environment in which team members are treated with respect, dignity, and courtesy. Our firm believes in a dynamic culture of inclusion and diversity, where people thrive on individual and organizational characteristics, values, experiences, and backgrounds.

Through our efforts to provide a safe environment for you and our team members, all interviews for this position will be conducted virtually via phone or video. We will continue to actively hire and onboard new team members virtually through the remainder of the year unless otherwise noted. Any questions regarding the virtual recruiting process, please reach out [e-mail].

Work Schedule: Regularand reliableattendanceduring standard business hours with the ability to be on-site prior to the start of business on occasion

Amount of Travel Required: None

Sponsorship: Not available for this position