Trading Support Associate III - SMA Trading

Raymond James Financial, Inc.; Saint Petersburg (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Raymond James Financial, Inc. seeks a Trading Support Associate III to support trading activities across multiple platforms and rectify trade errors affecting client accounts.

You will engage with internal and external customers to identify, investigate, and resolve issues while assisting the SMA trading team. Ideal candidates will have experience in securities trading, strong problem-solving abilities, and proven customer service skills in a high-volume environment.

Qualifications

• Experience in securities trading environments.
• Ability to provide technical support for trading platforms.
• Strong customer service orientation and communication skills.

Responsibilities

• Serve as liaison between SMA trading team and external money managers.
• Provide technical support to internal clients using trading systems.
• Respond to inquiries/complaints about trading systems.
• Perform price adjustments and trade corrections for client accounts.

Skills

Securities trading

Customer service

Trade reconciliation

Trading platforms

Problem solving

Data entry

Team collaboration

Communication

Stress management

Policy adherence

Tools

SMA trading systems

Office software

Job description

This position will follow our hybrid work model; we expect the selected candidate to work 3 days a week at one of our Memphis, TN, OR Saint Petersburg, FL, corporate offices.

Job Summary:

As a Trading Support Associate III, you will apply advanced knowledge and skills acquired through experience and training to support specific trading activities within the designated functional area. This involves technical assistance for different trading platforms and rectifying trade errors across multiple platforms that have directly affected client accounts. The position also requires engaging with internal and external customers to identify, investigate, and resolve issues.

Responsibilities:

• Serve as the liaison between the SMA trading team and external money managers.

• Provides technical support to internal clients requiring assistance using various trading systems.

• Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems.

• Performs price adjustments and trade corrections support for client accounts.

• Review trade problems and determine appropriate corrective action.

• Resolves comparison issues and assists in the portfolio allocation process.

• Coordinates large block orders for money managers with appropriate trading desks.

• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.

• Confirms the open order file is reconciled and that trade data and information are entered and maintained in required databases.

• Contacts internal and external customers to resolve trading problems.

• Provide superior customer service in a high-volume call environment.

• Performs other duties and responsibilities as assigned.

Skills

• Concepts, practices, and procedures of securities trading.

• Basic investment concepts, practices, and procedures used in the securities industry.

• Accounting principles and procedures.

• Mathematical procedures are required to verify and reconcile trading transactions.

• Handling a small-volume phone system.

• Customer Service

• Reconciling and correcting transactions.

• Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence.

• Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

• Read, interpret, analyze, and apply transaction information.

• Analyze and solve problems.

• Communicate with associates and internal and external customers effectively, both orally and in writing.

• Work independently as well as collaboratively within a team environment.

• Handle stressful situations and lead others in providing a high level of customer service calmly and professionally.

• Interpret and apply policies and identify and recommend changes as appropriate.

• Establish and maintain effective working relationships at all levels of the organization.