Trading Support Associate III - Rebalance Support

Raymond James; Memphis (TN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Retirement plan

Paid time off

Job summary

Raymond James is seeking a Trading Support Associate III to assist with client asset management through portfolio analysis, stock evaluation, and reporting. The role involves supporting trading platforms, resolving trade issues, and collaborating with internal and external clients.

The position requires handling high-volume calls, ensuring accurate trade processing, and maintaining compliance with firm procedures. A hybrid work schedule and a focus on client service are emphasized.

Qualifications

• Bachelor's degrees in Accounting, Business Administration, or Finance.

Responsibilities

• Provide technical support for trading systems and platforms.
• Respond to client inquiries regarding trading systems in a timely manner.
• Perform price adjustments and trade corrections for client accounts.
• Review trade problems and determine corrective action.
• Assist in portfolio allocation and reconcile trade data in databases.
• Coordinate large block orders with trading desks.
• Ensure trades are executed and confirmed per policies.
• Maintain open order files and resolve trading discrepancies.
• Deliver superior customer service in a high-volume environment.
• Perform additional duties as assigned.

Skills

Securities trading concepts

Customer service

Trade reconciliation

High-volume calls

Problem solving

Policy interpretation

Team collaboration

Effective communication

Work under pressure

Attention to detail

Education

Bachelor's in Accounting

Bachelor's in Business Administration

Bachelor's in Finance

Tools

Trading platforms

Job description

Job Description Summary

Aid in managing client assets by developing portfolio strategies, performing stock analysis, and reviewing asset management strategies. Implement financial tracking systems, analyze credit policies and financial statements, and generate insightful reports.

Job Description

This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at one of our corporate offices in Saint Petersburg, FL, or Memphis, TN.

As a Trading Support Associate III, you will apply advanced knowledge and skills acquired through experience and training to support specific trading activities within the designated functional area. This involves providing technical assistance for different trading platforms and rectifying trade errors across multiple platforms that have directly affected client accounts. The position also requires engaging with both internal and external customers to identify, investigate, and resolve issues.

Responsibilities

• Provides technical support to internal clients who require assistance with various trading systems.
• Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems.
• Performs price adjustments and trade corrections support for client accounts.
• Review trade problems and determine appropriate corrective action.
• Resolves comparison issues and assists in the portfolio allocation process.
• Coordinates large block orders for advisors with appropriate trading desks.
• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
• Confirms the open order file is reconciled and that trade data and information are entered and maintained in the required databases.
• Contacts internal and external customers to resolve trading problems.li>
• Provide superior customer service in a high-volume call environment.
• Performs other duties and responsibilities as assigned.

Skills

• Concepts, practices, and procedures of securities trading.
• Basic investment concepts, practices, and procedures used in the securities industry.
• Accounting principles and procedures.
• Mathematical procedures are required to verify and reconcile trading transactions.
• Handling a high-volume phone system.
• Customer Service.
• Reconciling and correcting transactions.
• Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence.
• Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
• Read, interpret, analyze, and apply transaction information.
• Analyze and solve problems.
• Communicate with associates and internal and external customers effectively, both orally and in writing.
• Work independently as well as collaboratively within a team environment.
• Handle stressful situations and lead others in providing a high level of customer service calmly and professionally.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Establish and maintain effective working relationships at all levels of the organization.

Licenses/Certifications

• None required.

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance

Work Experience

General Experience - 0 to 3 months

Certifications

• Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), Tax Credit Specialist (TCS) - National Center for Housing Management (NCHM)

Travel

Less than 25%

Workstyle

Hybrid

Benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Company Culture

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long‑term view.

Expectations

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Equal Opportunity Employer

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.