Trading Support Associate III - Rebalance Support

Raymond James; Memphis (TN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision

Job summary

Raymond James is seeking a Trading Support Associate III in Memphis to support trading activities across multiple platforms, rectify trade errors, and engage with clients to resolve issues. The role blends technical support with customer service in a hybrid work model, requiring strong communication and problem-solving in a fast-paced environment.

Responsibilities include assisting internal clients with trading systems, handling inquiries, and ensuring accurate trade data.

Qualifications

• Bachelor’s degree in Accounting or equivalent is required.
• HS diploma required.
• Experience with trading or financial services is helpful.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide technical support for trading systems and platforms.
• Respond to client inquiries and outreach regarding trading issues.
• Perform price adjustments and trade corrections for client accounts.
• Review trade problems and determine corrective actions.
• Coordinate large block orders with trading desks.
• Ensure trades are executed and confirmed per policy.
• Maintain accurate trade data in required databases.
• Deliver superior customer service in a high-volume environment.

Skills

Trading systems

Customer service

Problem solving

Communication

Teamwork

Education

Bachelor’s in Accounting

HS Diploma

Tools

Trading platforms

Office software

Job description

Job Description Summary

This position will follow our hybrid work model; we expect the selected candidate to work 3 days a week at our Memphis, TN, corporate office.

Job Description

As a Trading Support Associate III, you will apply advanced knowledge and skills acquired through experience and training to support specific trading activities within the designated functional area. This involves providing technical assistance for different trading platforms and rectifying trade errors across multiple platforms that have directly affected client accounts. The position also requires engaging with both internal and external customers to identify, investigate, and resolve issues.

Responsibilities

• Provides technical support to internal clients requiring assistance using various trading systems.
• Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems.
• Performs price adjustments and trade corrections support for client accounts.
• Review trade problems and determine appropriate corrective action.
• Resolves comparison issues and assists in the portfolio allocation process.
• Coordinates large block orders for advisors with appropriate trading desks.
• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
• Confirms the open order file is reconciled and that trade data and information are entered and maintained in required databases.
• Contacts internal and external customers to resolve trading problems.
• Provide superior customer service in a high-volume call environment.
• Performs other duties and responsibilities as assigned.

Skills

• Concepts, practices, and procedures of securities trading.
• Basic investment concepts, practices, and procedures used in the securities industry.
• Accounting principles and procedures.
• Mathematical procedures are required to verify and reconcile trading transactions.
• Handling a high-volume phone system.
• Customer Service.
• Reconciling and correcting transactions.
• Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence.
• Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
• Read, interpret, analyze, and apply transaction information.
• Analyze and solve problems.
• Communicate with associates and internal and external customers effectively, both orally and in writing.
• Work independently as well as collaboratively within a team environment.
• Handle stressful situations and lead others in providing a high level of customer service calmly and professionally.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Establish and maintain effective working relationships at all levels of the organization.

Licenses/Certifications

• None required.

Education

Bachelor’s - Completed: Accounting, High School (HS) - Completed (Required)

Work Experience

General Experience - 0 to 3 months

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include:

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.