Trading Services Director - Cash Settlements

JPMorgan Chase & Co.; Town of Newark (WI); On-site; USD 150,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Executive Director to lead cash settlements, movements, and daily control execution for a high-impact broker-dealer platform. You will partner across global stakeholders to reduce risk, enhance client outcomes, and drive modernization of payments and workflows.

You will oversee complex cash and securities processes across domestic and international markets, guiding teams to deliver precise, scalable controls and transparent reporting for senior leadership.

Qualifications

• 10+ years in financial services operations, program management, or client service.
• Experience supporting market-wide payments change initiatives (ISO 20022/SWIFT).
• Experience with trade settlements and lifecycle processing, including investigations.
• Ability to identify AI and automation opportunities to improve workflows.
• Experience leading teams in AI-enabled analytics and workflow automation.
• Knowledge of cash processing and market settlement practices.
• Experience operating within a control framework with risk escalation and remediation tracking.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience partnering with technology teams on process/platform changes.
• Experience producing management reporting to senior stakeholders.
• FINRA Series 99 Operations Professional certification (active/current) or ability to obtain within 120 days.

Responsibilities

• Ensure timely and accurate processing of broker-dealer cash activity and resolve exceptions.
• Partner with global stakeholders to develop and sustain an operational control framework.
• Collaborate with technology teams on system design, workflow improvements, and controls.
• Engage daily with internal stakeholders, counterparties, agent banks, and custodian banks.
• Identify trade and settlement discrepancies, investigate root causes, and reduce risk.
• Oversee KPIs and risk indicators, define thresholds, and drive performance improvements.
• Lead process improvements to streamline workflows and strengthen controls/documentation.
• Prepare management reporting and presentations on risk themes and progress.

Skills

AI and automation integration

Stakeholder collaboration

Risk management

Operations leadership

Process improvement

Education

Bachelor’s degree in finance or related field

FINRA Series 99 Operations Professional certification (active/current) or ability to obtain within 120 days

Job description

To be responsible for leading and growing a resilient cash and control environment for a high-impact broker dealer platform. You will lead day-to-day control execution while partnering across stakeholders to develop the product, reduce operational risk and improve client outcomes. This role sits at the center of complex cash and securities processing across domestic and international markets. If you thrive in a fast-paced environment where precision and ownership matter, this opportunity offers meaningful scale and visibility.

Job summary

As an Executive Director in Prime Financial Services Operations, you will lead cash settlements, cash movements, and daily control execution to support a strong client experience and risk management outcomes for both Institutional and Retail clients. You will partner with global stakeholders to monitor, analyze, and resolve complex processing issues across markets and products. You will also drive modernization initiatives impacting payments and operational workflows, improving efficiency, transparency, and control effectiveness.

Job responsibilities

• Ensure timely and accurate processing of broker-dealer related cash activity by monitoring activity, investigating exceptions, and driving resolution within an established control framework
• Partner with global stakeholders to develop, enhance, and sustain an operational control framework aligned to risk management expectations
• Collaborate with technology partners to provide operational input into system integration, workflow design, and control enhancements
• Engage daily with internal stakeholders, counterparties, agent banks, and custodian banks to resolve complex lifecycle issues
• Identify trade and settlement discrepancies, assess root causes, and implement actions to reduce recurrence and operational risk
• Oversee key performance and risk indicators, defining thresholds and targets to drive continued performance improvement
• Lead process improvement initiatives to streamline workflows, improve throughput, and strengthen controls and documentation
• Prepare management reporting and presentations, including risk themes, exception trends, and progress against key deliverables

Required qualifications, capabilities and skills

• 10 years of experience plus in financial services operations, program management, and/or client service disciplines
• Experience supporting market-wide payments change initiatives, such as ISO 20022 migration for SWIFT messaging (or similar modernization efforts)
• Experience supporting trade settlements and trade lifecycle processing, including issue investigation and exception management
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
• Experience leading teams through the adoption and utilization of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement.
• Knowledge of cash processing and market settlement practices
• Experience operating within a control framework, including risk identification, escalation, and remediation tracking
• Ability to manage multiple priorities and deliver to deadlines in a fast-paced environment
• Experience partnering with technology teams on process or platform changes affecting operations
• Experience producing management reporting and presenting operational updates to senior stakeholders
• FINRA Series 99 Operations Professional certification (active/current) or ability to obtain the Series 99 certification within the first 120 days of employment

Preferred qualifications, capabilities and skills

• Bachelor’s degree in finance or a related field, or equivalent work experience
• Experience supporting prime brokerage and/or hedge fund client servicing models
• Experience working in payments and cash processing
• Experience working across domestic and international market settlement considerations
• Experience defining or improving operating procedures, controls, and governance routines
• Experience leading cross-functional projects that drive measurable process efficiency and/or risk reduction