Trading Partner Solutions Manager

Hhaexchange; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Minneapolis seeks a seasoned client-facing partner manager to serve as the primary relationship lead for trading partners, building trust and acting as a strategic advisor. You will lead regular partner meetings and present data-driven insights to inform growth strategies.

You will translate partner needs into technical and operational solutions, collaborate with Product, Operations, and Engineering to align roadmaps, drive upsell opportunities, and improve processes and adoption.

Qualifications

• 5+ years in a client-facing role (account management, analyst, solutions, or technical account management).
• Bachelor's degree in Business, Information Systems, Healthcare Administration, or related field.
• Strategic thinker with ability to develop partnership strategies aligned with company goals.
• Strong communication skills, both written and verbal, with collaboration across stakeholders.

Responsibilities

• Act as primary relationship manager for trading partners and develop trust.
• Lead regular client meetings and business reviews with data-driven insights and growth recommendations.
• Translate partner business needs into technical and operational solutions.
• Collaborate with Product and cross-functional teams to align solutions with partner roadmap and growth strategies.
• Identify opportunities for upsell and expansion based on partner needs and market trends.
• Provide actionable recommendations to optimize partner processes and adoption.

Skills

Relationship management

Strategic thinking

Communication skills

Project management

Data-driven insights

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Microsoft Office

Job description

Responsibilities

• Acts as the primary relationship manager for assigned trading partners, developing trust and serving as strategic advisor.
• Lead regular client meetings and monthly/quarterly business reviews, developing and presenting data-driven insights and growth recommendations that inform partner strategy.
• Translate partner business needs into technical and operational solutions that align with company capabilities.
• Leverage performance data and market insights to inform client performance strategy and recommendations.
• Identify opportunities for upsell and expansion based on client needs and market trends.
• Partner with Product and Internal cross functional teams to align solutions with partner roadmap and growth strategies.
• Provide actionable recommendations that help partners optimize processes, improve adoption, and achieve business goals.
• Act as a subject matter expert on partner workflows and solution offerings.
• Oversee resolution of partner issues in coordination with Product, Operations, and Technical teams, ensuring alignment with business objectives.
• Represent the “voice of the partner” to internal teams, ensuring feedback informs product and process improvements.
• Collaborate with internal teams in developing scalable tools, templates, and processes to improve partner engagement.
• Build strong, lasting relationships with partners, collaborating cross-functionally with internal teams, including Revenue Cycle Operations, Product, Engineering, and Technical Customer Care.
• Maintain trading partner accounts in Salesforce, ensuring accurate and up-to-date documentation of vendor relationships and operational metrics.

Requirements

• 5+ years of experience in a client-facing role such as account management, analyst, solutions or technical account management role.
• Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience).
• Strategic thinker with the ability to develop and implement partnership strategies aligned with company goals.
• Basic understanding of healthcare technology, data interoperability, or Electronic Data Interchange (EDI) is a plus.
• Strong communication skills, both written and verbal, with the ability to build relationships and collaborate with internal and external stakeholders.
• Demonstrated ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Detail-oriented with excellent organizational and problem-solving skills.
• Willingness to learn and grow in a collaborative, team-oriented environment.
• Familiarity with healthcare regulations such as the 21st Century CURES Act or Medicaid revenue cycle (a plus but not required).
• Proficiency in Microsoft Office (Excel, Word, Powerpoint, Visio, etc.)
• Familiarity with CRM and reporting tools (e.g. SalesForce, Gainsight) a plus