Trading Operations Analyst

Trillium Trading; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Breakfast on Tuesdays

Lunch on Wednesdays and Thursdays

Comprehensive employee benefits

Job summary

Trillium Trading in New York City seeks a Trading Operations Analyst to ensure the firm’s trading infrastructure operates smoothly. This role serves as a critical link between traders and the technical support team, helping resolve real-time issues, manage equipment and workstations, and support core systems that keep trading running at peak performance.

The candidate will assemble and configure trader workstations, troubleshoot IT issues, and maintain system performance across trader machines

Qualifications

• Strong problem-solving skills to triage and resolve issues under pressure.
• Familiarity with Windows-based systems and desktop support practices.
• Comfortable interacting with end users in a fast-paced environment.
• Highly organized with strong attention to detail.
• Prior experience in tech support, IT help desk, or operations role preferred.
• Exposure to trading or financial services environments a plus.
• Bachelor Degree in IT, CIS, CS, or related-area required.

Responsibilities

• Act as the first point of contact for trader technical inquiries and provide prompt responses.
• Troubleshoot and resolve IT-related issues affecting traders and staff.
• Assemble and configure new trader workstations, including hardware and software.
• Maintain and audit system performance across trader machines.
• Manage trading floor logistics, seating chart updates, and relocations.
• Maintain records in the internal ticketing system for issue resolution.
• Attend Feature Prioritization meetings to provide trader context for prioritization.
• Provide troubleshooting and escalation support for proprietary trading applications.

Skills

Problem-solving

Windows familiarity

End-user interaction

Organizational skills

Tech support experience

Trading/financial services exposure

Education

Bachelor Degree in IT, CIS, CS, or related-area

Tools

Ticketing system

Job description

Trillium is a leading proprietary trading firm active in US Equities, US Options, Canadian Equities, and OTC Equities. With trading technology built, tested, and optimized in-house, our engineers and technologists collaborate with our traders to deliver tools and functionality designed to support their needs. Our passion for the markets and our drive to succeed have propelled our track record of growth and profitability for over 20 years. At Trillium, we are a team of problem solvers and independent thinkers dedicated to seizing market opportunities.

We are headquartered in New York City, with additional trading floors in Chicago and Miami. To learn more about Trillium, visit www.trlm.com

The Role

Trillium is seeking a Trading Operations Analyst to help ensure the firm’s trading infrastructure operates smoothly and efficiently. This individual will serve as a critical link between traders and the technical support team, helping to resolve real‑time issues, manage equipment and workstations, and support core systems that keep our trading operations running at peak performance.

Responsibilities

• Act as the first point of contact for trader technical inquiries, ensuring prompt and accurate responses
• Troubleshoot and escape IT-related issues affecting traders and staff
• Assemble and configure new trader workstations, including hardware and software installation
• Maintain and regularly audit system performance across trader machines
• Manage trading floor logistics, including seating chart updates and workstation relocations
• Maintain and update records in the internal ticketing system for technical issue resolution
• Attend Feature Prioritization meetings to provide context on trader issues and support prioritization
• Provide troubleshooting and escalation support for proprietary trading applications

Requirements

• Strong problem-solving skills with the ability to triage and resolve technical issues under pressure
• Familiarity with Windows-based systems and desktop support best practices
• Comfortable interacting with end users in a fast-paced environment
• Highly organized with strong attention to detail
• Prior experience in a tech support, IT help desk, or operations role preferred
• Exposure to trading or financial services environments a plus
• Bachelor Degree in IT, CIS, CS, or related-area

Location

On-Site Monday–Friday, 6:00 am – 2:00 pm EST in Midtown NYC

Compensation and Perks

• The reasonably estimated salary for this role is $80,000 - $90,000 + Additional Bonus/Pay Structure if applicable. Actual compensation is based on a number of factors including but not limited to the candidate's skills, qualifications, and experience.
• Complimentary breakfast on Tuesdays and lunch on Wednesdays and Thursdays
• Trillium sets itself apart with a collaborative culture built on mutual respect and a shared commitment to excellence. Many of our team members have chosen to build their entire careers here, drawn by an environment that values long‑term growth, fosters innovation, and creates a truly great place to work.
• Trillium offers a wide range of best in class, comprehensive and inclusive employee benefits and perks including PTO, medical and dental insurance, 401(K) matching, parental leave, pre- tax commuter benefits, and catered lunches.

USA Pay Range: $80,000 USD - $90,000 USD

Trillium is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Trillium are based on merit, qualifications, and the needs of the company. Trillium does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, disability, predisposing genetic characteristics, ancestry, military status, family care status, marital status, sexual orientation, domestic violence victim status, gender identity or any other legally protected basis protected by applicable law. Applicants who are interested in applying for a position and require special assistance or a reasonable accommodation due to a disability should contact [e-mail].