Trading & Client Services Specialist

Ally; Charlotte (NC); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Time off and holidays

401(k) retirement plan with matching

Employee stock purchase plan

Tuition reimbursement

Life, disability and health insurance

Employee assistance programs

Work-life integration benefits

Job summary

Ally Financial seeks a Trading and Client Service Representative to deliver exceptional service to clients in trading matters. You’ll handle mutual fund questions, provide guidance by phone and written correspondence, and build trusted relationships. Ideal candidates have 2–5 years in financial brokerage services and solid trading platform knowledge.

You’ll work with a team to process trades, answer inquiries, and ensure compliance in a fast-paced environment. Competitive benefits are offered.

Qualifications

• FINRA Series 7-63 or 66 licenses required.
• 2-5 years of investment or operations experience.
• Strong communication over telephone and email.
• Solid understanding of trading platforms and MS Office.
• Bachelor's degree or equivalent business experience.

Responsibilities

• Place trades for customers over the phone using desktop trading tools.
• Answer calls, respond to emails and Live Chats for online clients.
• Place or facilitate execution of customer orders and resolve issues.
• Review buying power, margin accounts and maintenance levels.
• Assist with complex orders and account questions; research issues.
• Ensure compliance with regulatory policies and internal guidelines.

Skills

FINRA licensing

Customer service

Trading platforms

Communication skills

Microsoft Office

Education

Bachelor's degree or equivalent

High school Diploma or GED

Tools

Microsoft Office Suite

Job description

Ally Financial seeks a Trading and Client Service Representative to deliver exceptional service to clients in trading matters. You’ll handle mutual fund questions, provide guidance by phone and written correspondence, and build trusted relationships. Ideal candidates have 2–5 years in financial brokerage services and solid trading platform knowledge.

You’ll work with a team to process trades, answer inquiries, and ensure compliance in a fast-paced environment. Competitive benefits are offered.