Trades Contractor Recruiter - Remote

First American Financial Corp.; Phoenix (AZ); Remote; USD 37,000 - 50,000; Full time

Job summary

An established industry player in home warranty services is seeking a dedicated support team member to enhance contractor relations. This role involves managing the contractor hiring cycle, addressing inquiries, and training new employees on processes. The ideal candidate will possess strong sales skills, exceptional time management, and a knack for building relationships. Join a company that values diversity and offers a comprehensive benefits package, fostering an inclusive environment where every employee can thrive and contribute meaningfully.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• Strong understanding of sales and ability to initiate phone calls confidently.
• Experience working closely with contractors to foster partnerships.

Responsibilities

• Manage and close contractor acquisition requests from area managers.
• Assist contractors with questions regarding home warranty procedures.

Skills

Sales Background

Relationship Building

Time Management

Organizational Skills

Education

High School Diploma

Some College Preferred

Job description

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers, and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This role provides various support functions for the Contractor Relations team in the Home Warranty Division. Effectively manage and coordinate the contractor hiring cycle from initial contact, gathering documents, and training on all FA policies and procedures to ensure customer satisfaction, service levels, and appropriate coverage levels are maintained. Answer questions regarding the entire hiring process, documenting each call. The lead will assist recruiters with gathering leads, reviewing insurance, completing hire packages, producing daily and monthly reports, and helping train team members on First American’s recruiting processes and procedures.

What You'll Do:

1. Effectively manage and close acquisition requests from area managers.
2. Assist contractors with basic questions regarding home warranty procedures and policies.
3. Overcome contractor objections and partner with prospective contractors.
4. Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network.
5. Set up both physical and digital contractor profiles.
6. Follow up to obtain required paperwork from contractors, license boards, and insurance companies.
7. Assist contractors with first-time billing through First American’s online contractor portal.
8. Negotiate pricing within First American guidelines.
9. Monitor reports to identify volume and potential contractor hiring needs to ensure coverage for territories.
10. Train new employees on procurement processes and procedures.
11. Track and update all state license requirements.
12. Assist with processing contractor name changes and profile updates.
13. Verify all documentation of contractor hiring packages before approval.
14. Research and distribute leads regarding hard-to-hire areas.
15. Assist in streamlining process flows and documenting changes and reporting tools.
16. Collaborate with Marketing on new marketing strategies for contractors.
17. Assist in daily and monthly reporting on team production.

What You'll Bring:

1. High School Diploma or equivalent; some college preferred.
2. Strong background and understanding of sales.
3. Ability to confidently initiate phone calls and build relationships.
4. Ability to evaluate contractors for professionalism and customer focus.
5. Experience working closely with contractors to foster partnerships.
6. Ability to set expectations and decline offers when necessary.
7. Effective management of multiple tasks with seamless transitions.
8. Exceptional time management and organizational skills.
9. Home Warranty or real estate experience is desirable.

Salary Range:

$37,475 - $49,975

This range is an estimate of the base pay at the time of posting. Pay depends on factors like knowledge, skills, experience, business requirements, and location.

Note: For candidates working from unincorporated areas within Los Angeles County, First American will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws.

First American will review criminal history in connection with a conditional offer, especially if the history might impact handling confidential information, financial transactions, or customer requirements.

What We Offer

We embrace individuality and support diversity, equity, and inclusion. Our People First Culture celebrates what makes each of us unique. We foster an authentic, inclusive workplace for all. Depending on eligibility, we offer a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other benefits like an employee stock purchase plan.