Trader, Operations

Advisor Group Inc.; Saint Petersburg (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time away

Annual bonus

Job summary

Advisor Group Inc. is seeking a full-time member for their Trading Support team in St. Petersburg, Florida. The role involves supporting over 11,000 financial professionals by addressing service-related inquiries and facilitating mutual fund transactions.

The ideal candidate will possess strong analytical skills and proficiency in Microsoft Office. A Bachelor's degree is preferred, along with a customer-focused mindset. Additional benefits include health insurance, retirement plans, and paid time off.

Qualifications

• Ability to prioritize and multi-task in a fast-paced environment.
• Strong customer focus orientation with high attention to detail.
• 2+ years experience in financial services operations preferred.

Responsibilities

• Service inquiries regarding mutual fund procedures.
• Process and facilitate mutual fund transactions.
• Reconcile reject/error accounts.

Skills

Customer focus orientation

Analytical mindset

Microsoft Office proficiency

Excellent communication skills

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Locations

• Atlanta: 2300 Windy Ridge Pkwy SE, Suite 750, Atlanta, GA 30339
• La Vista: 12325 Port Grace Blvd, La Vista, NE 68128
• Oakdale: 7755 3rd St. N, Oakdale, MN 55128
• Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255
• St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Role Details

Role Type: Full-time
Salary: $60K - $65K per year + annual bonus. Actual compensation will be determined individually based on location, skills, licensure, experience, and education. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more.

Summary

As a member of our customer-facing organization, you will engage directly with our customers – over 11,000 financial professionals across the country, helping grow and support their firms. As part of the Trading Support team in the broader Trading, Operations and Technology Solutions organization, you will work closely with other team members in all aspects of operational activities through both phone and processing. A collaborative and entrepreneurial approach will drive success as you learn and navigate all trading aspects of Financial Professional support. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic. Our Trading Support team members receive robust training prior to moving onto the floor taking calls and processing transactions for our network of Financial Professionals. Support is related to a variety of service-related issues with exceptional experience as the goal. These are not sales roles, rather they are truly support and education experts. Our teams work Monday through Friday schedules.

Education Requirements

Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree.

Responsibilities

• Service representatives for the Osaic Network Field inquiries regarding mutual fund procedures and charges
• Process and facilitate mutual fund transactions from representatives
• Act as liaison between representatives, Clearing firm and sponsors
• Reconcile reject/error accounts and process loss billing
• Quality control manual trades and corrections processed by traders
• Acknowledgement of trade rejects/market timing notifications
• Prioritize information that needs immediate attention
• Ensure timely follow-up concerning all issues and inquiries
• All other duties as assigned

Basic Requirements

• Ability to prioritize and multi-task in a fast-paced environment
• Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint
• Excellent communication & organizational skills
• Quick learner with basic technical skills to efficiently navigate through various systems
• STRONG customer focus orientation
• High attention to detail, analytical mindset, and problem-solving skills
• Be able to work independently and maintain elevated levels of quality
• Self‑motivated individual capable of meeting departmental expectations and deadlines
• Ability to participate and contribute to a team environment

Preferred Requirements

• 2+ years experience in financial services operations or broker‑dealer setting
• Bachelor's degree in business, Finance or related field is preferred
• FINRA Series 7 license