Trade Specialist

ServiceChannel; United States; Remote; USD 77,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with match

Paid time off

Parental leave

Job summary

ServiceChannel seeks a Trade SME to enhance the SCM Managed Facility Services program. You will specialize in HVAC/R, electrical, plumbing, and other trades, balancing strategic planning with hands-on tasks for multiple client sites including grocery, retail, and restaurant environments.

You will review proposals, optimize labor hours and parts pricing, and collaborate with internal teams to ensure accurate scopes of work and timely approvals.

Qualifications

• 5+ years of experience in HVAC/R, plumbing, electrical, and contracting for commercial spaces.
• Excellent communication and relationship-building with diverse teams and clients.
• Strong data analysis and presentation skills for executive audiences.

Responsibilities

• Review proposals within your trade to ensure accuracy and SLA adherence.
• Analyze labor hours, parts, and markups for transparent pricing.
• Evaluate scope of work against diagnosis to ensure fit and approvals.
• Update work orders and collaborate during client meetings and reviews.

Skills

HVAC/R

Plumbing

Electrical

General contracting

Painting

Flooring

Roofing

Job description

ServiceChannel is seeking skilled tradespeople to enhance the SC Managed program and evolve our \"Facility Management as a Service\" offering. Joining the SC Managed Facility Services team as a Trade SME, you will specialize in one or more trades such as HVAC/R, electrical, plumbing, or general maintenance while also taking on varied roles—from strategic planning to hands-on tasks—adapting to the team's daily needs. This role involves providing top-notch facilities support to clients in the convenience store/fuel, grocery/supermarket, restaurant, and retail sectors. We are looking for a collaborative individual who is adaptable, capable of juggling diverse responsibilities, and adept at devising innovative solutions to emerging challenges.Where you’ll make an impact:You will drive results in developing the SCM Solution by taking ownership of both provider and client success through the SCM Trade Specialist solution. Team members will leverage ServiceChannel's software tools and established process flows to provide a high level of trade repair expertise to our Managed Clients.Key Responsibilities:Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAsFocus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilledStrong attention to detail in comparing the problem description vs. providers' diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accuratelyUse trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projectsReview all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvalsUpdate and document work order information in a timely fashion throughout the work order’s lifecycleCollaborate with internal teams during client meetings and presentationsLearn and apply the standard operating procedures as well as identifying ways to improve themPresent the value of the trade specialist team to clients during regular business reviewsAttend client or provider meetings as needed for trade expertiseRequired Skills & Experience5+ years of experience in HVAC/R, plumbing, electrical, and general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.Critical: Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.Excellent communication skills, both verbal and writtenProven data analysis and presentation abilities for various audiences, including executive levelSolid prioritization with multitasking capabilitiesExperience or readiness to create and deliver presentations alongside Facility CoordinatorsBackground in Customer ServiceStrong attention to detailInnovative and resourceful mindset, especially in uncertain scenariosProficient in Microsoft Office Suite and SaaS platformsPreferred Skills & ExperienceExperience and/or familiarity with ServiceChannelFacility Management Services or IFMTrade Certifications a plusWhy Work for Us?ServiceChannel helps many of your favorite brands manage their brick-and-mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating data analytics, IOT, and machine learning through our market-leading software and services.As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity, and works together to win together.In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers, and sports nuts.We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!Fortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.About ServiceChannelServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail] RangeThe salary range for this position (in local currency) is 76,700.00 - 128,100.00ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail] salary range for this position (in local currency) is 76,700.00 - 128,100.00