Track Lead - Network LAN/WAN

HCL Technologies Limited; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Sapsf is seeking a Track Lead for Network LAN/WAN to drive operational excellence. You will lead the support team, manage client SLAs, and deliver data-driven improvements across LAN/WAN environments.

You will oversee reporting, mentor project teams, and implement best-practice WAN methodologies while ensuring high-quality service delivery to clients.

Qualifications

• Extensive experience with LAN/WAN technologies and operations.
• Strong analytical skills for data-driven service improvements.
• Proven leadership and client-facing communication capabilities.

Responsibilities

• Enhance operational systems using LAN/WAN tech to improve reporting and processes.
• Oversee the support team performance to meet client expectations.
• Lead the project team with clear goals and best-practice WAN methodologies.
• Innovate processes for LAN/WAN environments to boost efficiency.
• Provide tailored LAN/WAN solutions that drive business results.

Skills

LAN/WAN technologies

Data-driven problem solving

Leadership

Reporting tools

Cisco switches/routers

Wireless LAN

WAN acceleration

Firewalls

Tools

Cisco IOS

SolarWinds / ORION

HPOV / NNM

Riverbed WAN optimization

F5 BigIP / Load balancers

Job description

Career Opportunities: Track Lead - Network LAN/WAN (163239)

Requisition ID163239-Posted09/28/2026

The Track Lead for Support & Operations is pivotal in driving operational excellence within the organization. This role focuses on continuous improvement, problem-solving, and meeting client Service Level Agreements (SLAs). As a leader, you will empower teams through effective management while ensuring high-quality support aligned with client expectations.

Key Responsibilities

• Enhance Operational Systems By Utilizing Lan/Wan Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Ensuring Alignment With Organizational Planning.
• Analyze Client Requirements And Oversee The Support TeamâS Performance In Meeting Client Expectations, Leveraging Data-Driven Insights To Drive Service Improvements In Lan/Wan Operations.
• Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Utilizing Best Practices In Lan/Wan Support Methodologies.
• Innovate And Implement New Ideas For Process Development In Lan/Wan Environments, Contributing To Overall Organizational Progress And Efficiency.
• Provide Tailored Solutions That Meet Customer Needs In The Context Of Lan/Wan Infrastructure, Driving Business Results Through Effective Problem Resolution And Service Delivery.

Skill Requirements

• Proficiency in Data - LAN/WAN technologies with a solid understanding of operational management principles.
• Strong problem-solving skills and the ability to analyze and optimize business processes.
• Excellent communication and interpersonal skills for effective team leadership and client interaction.
• Familiarity with management reporting tools and techniques to enhance operational transparency.
• Excellent hands-on experience on the following products:
• Cisco Catalyst 6500 and other Catalyst Series switches
• Cisco Nexus 7K/5K/2K Series of switches
• Cisco Routers 3800, 3900, 7600 Series
• Cisco IOS Software
• Wireless LAN technologies Cisco or Aruba
• WAN Acceleration/optimization Cisco WAAS or Riverbed
• Load balancers Symbol, F5 BigIP LTM/GTM/Juniper or Cisco ACE/GSS
• Firewalls-Cisco ASA Firewall, Juniper SSL VPN
• Network Management HPOV, NNM, SolarWinds, ORION etc.

Other Requirements

• Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Comptia Network+, Itil Foundation.
• Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
• Must be open for 24x7 environment