Track Case Manager

Your Health Organization; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Employer matched 401K

HDHP insurance with free visit & pres-

Employer matched HSA

Generous PTO

Career development opportunities

Job summary

Your Health is seeking a Licensed Nurse for the Track Case Manager Clinical Scheduler role in our Spartanburg office. You will oversee patient scheduling, care coordination, and follow-up for high‑risk patients across our region in alignment with Your Health’s care model.

The Track Case Manager provides seven‑day track scheduling and proactive communication among care teams, patients, and referral sources. This is a full‑time, 12‑hour shift position based in Spartanburg.

Qualifications

• A licensed nurse is required and nursing license must be in good standing.
• Minimum of two years of clinical experience in healthcare settings.
• Experience with scheduling or administrative roles preferred.
• Familiar with medical terminology, procedures and insurance verification.

Responsibilities

• Triage and prioritize new patient referrals to determine service needs.
• Manage high risk patient care including scheduling and follow ups.
• Monitor scheduling buckets and regional care management workflows.
• Coordinate intake, eligibility verification, and documentation.
• Communicate with patients, families and referral sources effectively.
• Verify insurance coverage prior to scheduling and maintain records.
• Collaborate with care teams and attend monthly meetings.

Skills

Licensed nurse

Clinical experience

Organizational skills

Time management

Communication skills

Multitasking

Interpersonal skills

Education

Active nursing license

Tools

Basic computer knowledge

Job description

We are seeking a Licensed Nurse to fill our Track Case Manager Clinical Scheduler position to assist with all clinical scheduling needs for our Spartanburg patients The Track Case Manager is responsible for overseeing and managing patient scheduling care coordination and follow up for high risk acute and transitional care patients within their assigned region This role requires close monitoring of scheduling buckets addressing urgent patient needs and ensuring seamless communication between the care team patients and referral sources The Track Case Manager will work a seven day track schedule provide comprehensive case management coverage and ensuring that patient care is aligned with Your Healths care model This position will be working in the Spartanburg office daily This is a full time salary based 12 hr position Monday Sunday 700AM 700PM 7days on 7 days off schedule.

About

We are a leading physician group serving South Carolina and Georgia dedicated to delivering quality healthcare directly to patients in care facilities homes clinics and virtual visits Our services include comprehensive primary care specialty services and pharmacy support tailored to meet diverse patient needs Committed to excellence and innovation our team collaborates closely with facilities and families to ensure accessible coordinated and compassionate care.

Why Choose a Career at Your Health

Providing high quality care for our patients is the center of what we do and we provide the same care for our employees. Here are some of the benefits that are available to our employees:

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities

What Are We Looking For

Your Health is currently looking for a Track Case Manager to join our growing Primary Care family. A successful Track Case Manager will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made in accordance with applicable law to enable individuals with disabilities to perform the essential functions. The following is a list of essential functions which may be subject to change at any time and without notice. Management may assign new duties reassign existing duties andor eliminate functions.

Areas of Responsibility

• New Patient Triage Evaluate and prioritize new patient referrals to determine appropriate service needs based on medical history presenting conditions and provide availabilityWork closely with the care team to ensure patients are placed in the correct care pathway
• High Risk Patient Management Review and manage care for high risk patients including scheduling appointments and follow ups
• Scheduling Buckets Closely monitor and manage appropriate scheduling buckets including region and transitional care management scheduling buckets
• AcuteUrgent Case Management Address all new patient cases acuteurgent requests TCM patient cases and other high risk scenarios promptly
• Track Partner Collaboration Monitor and address tasks in the track partners bucket ensuring no delays in patient care
• New Patient Intake & Scheduling Conduct initial screenings for new patients to assess care needs verify eligibility and coordinate timely schedulingEnsure appropriate documentation and communication with providers regarding patient history concerns and special care requirementsEvaluate the patient to determine the most appropriate place of service for care such as in home services or clinic based care based on medical necessity provider recommendations and patient preference
• Appointment Scheduling Schedule patients promptly according to the Care Model including TCM visits acute cases and follow ups per frequency guidelines
• Patient and Family Communication Maintain strong communication follow up and follow through with patients families and referral sources
• Phone and Voicemail Management Monitor incoming new patient calls during shift and promptly address voicemails by returning calls and ensuring the patient needs are promptly addressedAssign follow up calls to appropriate regional case management team members and monitor for timely completion
• Insurance Verification Prompt insurance verification when scheduling patients to ensure coverage and eligibility
• Team Coordination Collaborate with care teams review care group chats and attend required monthly meetings to ensure seamless operations

Qualifications

• A licensed nurse is required
• Nursing license must be in good standing
• A minimum of two 2 years of clinical experience is required
• Previous experience in a medical or healthcare setting preferably a scheduling or administrative role
• Familiar with medical terminology procedures and insurance verification processes
• Strong organizational and time management skills with the ability to multitask and prioritize responsibilities effectively
• Ability to read and communicate effectively
• Strong written and verbal skills
• Basic computer knowledge
• Ability to manage and demonstrate effective leadership skills
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances
• Ability to foster a cooperative work environment
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment
• Must be able to work flexible hours and travel between offices facilities etc
• Must be a licensed driver with an automobile that is insured in accordance with state andor organizational requirements and is in good working order