Track and Trace Specialist

New Age Logistics; Palatine (IL); Remote; USD 45,000 - 68,000; Full time

Job summary

A leading logistics company seeks a detail-oriented Track and Trace Specialist to ensure seamless shipment tracking and customer satisfaction. This role involves monitoring shipments, addressing challenges, and maintaining documentation, making it essential for operational success. Ideal candidates will possess strong customer service skills and problem-solving abilities.

Benefits

Medical, Dental, and Vision Insurance

401K with up to 4% Employer Safe Harbor Matching

Paid Vacation

Employee Assistance Program

Flexible Spending Account (FSA)

Qualifications

• 1+ years of high volume customer service experience in an office setting.
• Strong typing skills and ability to read, speak, write, and understand English in a professional manner.
• Ability to adapt to changes promptly while maintaining great performance.

Responsibilities

• Monitor and track shipments from pickup to delivery.
• Respond to customer and carrier inquiries promptly.
• Assist with obtaining necessary documentation and updates.

Skills

Customer service

Problem-solving

Organizational skills

Attention to detail

Communication

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

SharePoint

Job description

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Position Summary

Are you a detail-oriented professional who thrives in a fast-paced environment? Do you enjoy solving challenges and ensuring smooth operations? If so, we have the perfect opportunity for you!

Description

Position Summary

Are you a detail-oriented professional who thrives in a fast-paced environment? Do you enjoy solving challenges and ensuring smooth operations? If so, we have the perfect opportunity for you!

As a Track and Trace Specialist, you’ll play a vital role in ensuring that every shipment is flawlessly tracked and delivered. Working closely with our carrier sales team, you’ll be the backbone of our logistics operation—keeping customers informed and addressing any roadblocks that arise.

Join our dynamic team and enjoy the satisfaction of knowing your efforts directly impact our success and customer satisfaction. This position is perfect for someone who enjoys building strong relationships, staying organized, and making a difference every single day.

Essential Job Duties

• Monitor and track shipments from pickup to delivery, ensuring nothing falls through the cracks
• Quickly identify and escalate any shipment issues to the right people, keeping things running smoothly
• Respond to customer and carrier inquiries promptly
• Update and maintain load information in our system (Aljex) with precision and efficiency
• Work with carrier sales teams, account managers, and service reps to gather and share crucial documentation and updates
• Follow up with past and future loads to ensure no issues
• Assist with obtaining EFS codes
• Upload documents, follow SOPs, and adapt to ever-changing customer requirements with ease
  
  

Requirements

Required Qualifications

• High school diploma or equivalent
• 1+ years of high volume customer service experience in an office setting
• Well versed with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint
• Strong typing skills
• Ability to remain patient and calm under pressure
• Top-notch customer service skills
• Skill to quickly pivot from one task to another and reprioritize throughout the day
• Ability to read, speak, write, and understand English in a professional manner
• Strong problem-solving skills
• Ability to adapt to changes promptly, while maintaining great performance
• Ability to apply feedback and directions into work output immediately
• Strong sense of urgency
  
  

Preferred Qualifications

• Bachelor’s degree
• Logistics industry experience
• Bilingual, English/Spanish
  
  

What's in it for me?

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!
  
  

Standard Schedule - Remote (Commutable Distance to Palatine, IL Required)

Sunday-Thursday, 11:30 PM - 10:00 AM

Training Schedule - In Person, On Site

Monday-Friday, 8:00 AM - 5:00 PM

Location Address

220 North Smith Street, Palatine, IL 60067

New Age Logistics, part of the Evans Network of Companies, is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement, high-trust culture that allows our team to thrive.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation/Trucking/Railroad

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