TR/COMMUNICATIONS SUPERVISOR

Tulalip Resort Casino; Tulalip Bay (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a skilled professional to oversee the Communications function and lead a team responsible for providing outstanding guest service. This role requires strong supervisory skills, a background in high-volume customer service, and proficiency in various office software applications.

Qualifications

• High School Diploma or equivalent required.
• 3+ years experience in guest service and call centers preferred.
• 2+ years supervisory experience in hospitality industry.

Responsibilities

• Oversee the Communications function and supervise department team members.
• Provide outstanding guest service.

Skills

Microsoft Office

Typing

Business Correspondence

Education

High School Diploma or GED

Management or Supervisory Course

Tools

Micros Opera

Job description

JOB SUMMARY:

Responsible for providing outstanding guest service while overseeing the Communications function and supervising the Communications Department team members.

EDUCATION:

• High School Diploma or GED equivalent required.
• Management or supervisory course through accredited university, community college, in-house training, and/or Tribal Enterprise Management Certificate preferred.

SKILLS:

• Excellent computer skills with knowledge of Microsoft Office, Outlook, Word, Excel, and Access programs (Test required)
• Ability to compose routine business correspondence, i.e., letters, memorandums, spreadsheets, etc. (Test required)
• Must be able to type 40wpm. (Test required)

EXPERIENCE:

• Minimum of three (3) years work experience answering high volume phones, preferably in a call center.
• Minimum of three (3) years guest service experience.
• Minimum of two (2) years work experience in Hotel Reservations.
• Minimum of two (2) years supervisory experience preferably within the Hospitality industry.
• Practical experience with Micros Opera preferred.

OTHER REQUIREMENTS:

• Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
• Must be able to work any shift assigned to include evenings, weekends, and/or holidays as needed or requested.
• Must have a successful employment history with the Tulalip Tribes and/or other employers.