TPR Market EMR Coach - Remote based in Boston, MA market

Tenet Healthcare; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Dallas is looking for a TPR EMR Coach to train clinic staff on clinical applications. The role requires at least one year of experience in ambulatory clinical settings and proficiency in clinical information systems. Responsibilities include conducting training, supporting system adoption, and improving clinician satisfaction. The position offers competitive hourly pay and a comprehensive benefits package.

Benefits

Medical, dental, vision insurance

Paid time off

401k match eligibility

Qualifications

• Minimum of one-year experience in ambulatory clinical settings required.
• Experience in clinical information systems required.
• Ability to problem-solve and resolve conflict.

Responsibilities

• Conduct onsite onboarding and training for clinical staff.
• Assist with systems implementation and support activities.
• Proactively schedule visits to assess adoption of clinical systems.

Skills

Excellent verbal communication

Problem-solving

Collaboration with clinicians

Education

High School Diploma or GED

Tools

Athena

Dragon dictation

MediMobile

Job description

The TPR EMR Coach under direct supervision from the Market Clinical Informatics Manager and according to established policies and procedures functions as a clinical application expert and is primarily responsible for training TPR office staff to efficiently use clinical applications including but not limited to Athena, Dragon, Medi-Mobile and Collector. The TPR EMR Coach will proactively provide at the elbow support to clinic staff. The TPR EMR Coach is responsible for purposeful clinic rounding; providing direct support to providers and staff to ensure end users successfully integrate clinical applications into clinical workflow. The TPR EMR Coach ensures consistent and effective use of the applications that align with policy, procedure, and standards. The TPR EMR Coach may at times create education content to communicate and educate providers and staff. The TPR EMR Coach regularly provides suggestions and seeks feedback from physicians, clinicians and office staff communicating such information to the Market Clinical Informatics Director.

The TPR EMR Coach collaborates with the Market Clinical Informatics Manager to improve physician and clinicians’ satisfaction with the clinical applications, promote “voice of the customer” and improve IS service and support.

Must be in or able to commute to the Market daily.

Ability to travel in market, up to 25% outside of market and 75% within market. Selected candidate will be required to pass a Motor Vehicle Records check.

Responsibilities

• Acquisitions-Onsite onboarding and training of physicians and support staff (PSR, MA, referral staff, biller, coder and PM) in outpatient offices on Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation and Virtual Visits
• Assists with systems implementation including analysis, design, configuration, testing, and support activities
• Review and share new system release items with critical stakeholders. Test and ensure features are compliant with Tenet policies
• Provides recommendations on requests related to EHR workflows and functionality onsite weekly
• Assist with custom template development, scheduling templates, EPCS setup, HIE request, TAO and practice role request
• Proactively schedule on-site clinic visits to assess adoption, and efficient use of clinical systems and address issues brought forth from clinic staff
• Create and submit visit reports to leadership
• Monitors end user reports to assess trends and identifies opportunities to increase efficiency
• Enters/Processes TenetOne tickets (including patient merge, training request offboards)
• New Hire CSS orientation
• Create/Review educational materials on a regular cadence

Qualifications

• Minimum of one year experience in ambulatory clinical settings such as physician clinics or other OP settings is required
• Minimum of one-year prior experience in the use of and/or implementation of clinical information systems is required
• Athena experience preferred
• High School Diploma or GED required
• Required: High School Diploma
• Ability to develop, maintain and collaborate with clinicians
• Ability to problem-solving and resolve conflict
• Understands clinical workflow and has the skill set to integrate technology into clinical practice
• Excellent verbal, presentation, and written communication skills required
• Must serve as a model of credibility, professionalism, and customer service
• Other duties as assigned by supervisor

Compensation

• Pay: $22.80 - $36.40 hourly. Compensation depends on location, qualifications, and experience.
• Staff level positions may be eligible for sign-on and relocation bonuses.

Benefits

The following benefits are available, subject to employment status:

• Medical, dental, vision, disability, life, AD&D, and business travel insurance
• Paid time off (vacation & sick leave)
• Discretionary 401k match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act is available.

Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.