TPO Business Analyst

Qcells North America; San Francisco (CA); On-site; USD 100,000 - 144,000; Full time

Job summary

Qcells North America is seeking a TPO Business Analyst to join our TPO Business Strategy team, serving as the analytical engine connecting product development, operations, and enterprise partner feedback. You will own product and process gap analyses and translate findings into actionable requirements for engineering and operations.

This position will be based out of San Francisco, CA or Santa Clara, CA, with an in-office schedule at the direct manager’s discretion in line with company policy.

Qualifications

• Bachelor's degree in business, finance, economics, engineering, data analytics, or related field.
• 5+ years of professional work experience in business/operations analysis or strategy/operations in solar finance, fintech, or financial services.
• Strong analytical skills with ability to map complex processes and identify failure points.
• Proficiency in Excel (financial modeling, data analysis) and PowerPoint (leadership presentations).
• Excellent written communication and cross-team collaboration skills.

Responsibilities

• Conduct end-to-end product and process gap analyses, mapping customer journeys and identifying gaps by severity and impact.
• Translate voice-of-customer feedback into structured product requirements for Engineering and Operations.
• Own change order and milestone enforcement analysis and propose minimal viable fixes.
• Create detailed gap analysis deliverables with current vs. target state, root cause, and remediation paths.
• Partner with Operations to redesign processes, draft SOPs, and coordinate rollout across stakeholders.
• Maintain a living backlog of product gaps mapped to partner impact and revenue exposure for sprint planning.
• Analyze partner behavior using Salesforce data to identify systemic risks and controls.
• Participate in cross-functional meetings and produce notes, action trackers, and follow-ups.

Skills

Analytical skills

Excel proficiency

PowerPoint proficiency

Written communication

Cross-functional collaboration

Education

Bachelor's degree in business/finance/economics/engineering/data analytics

Tools

Salesforce

Jira

Tableau/Looker

Job description

POSITION OVERVIEW:

We are looking for a TPO Business Analyst to join our TPO Business Strategy team to serve as the analytical engine connecting product development, operations, and enterprise partner feedback. This role will own product and process gap analysis —identifyingwhere our TPO platform falls short against enterprise partner needs, investor requirements, and operational best practices — and translate those findings into actionable requirements for engineering and process improvements for operations. The ideal candidate will have experience in solar finance, business analysis, or operations and will work across Product, Engineering, Operations, Capital Markets, and Risk teams.

Description

We are looking for a TPO Business Analyst to join our TPO Business Strategy team to serve as the analytical engine connecting product development, operations, and enterprise partner feedback. This role will own product and process gap analysis —identifyingwhere our TPO platform falls short against enterprise partner needs, investor requirements, and operational best practices — and translate those findings into actionable requirements for engineering and process improvements for operations. The ideal candidate will have experience in solar finance, business analysis, or operations and will work across Product, Engineering, Operations, Capital Markets, and Risk teams.

This position will be based out of San Francisco, CA or Santa Clara, CA with an in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures.

Responsibilities

• Conduct end-to-end product and process gap analyses by mapping the TPO customer journey (sale creation through asset onboarding),identifyingstructural gaps, and categorizing them by severity and business impact — similar in scope to internal initiatives like Project Clarity.
• Translate voice-of-customer feedback from enterprise installer partners and investor/capital markets stakeholders into structured product requirements and operational process change proposals for Engineering and Operations teams.
• Own change order and milestone enforcement analysis — evaluate current process controls (e.g., CO enforcement at NTP, M2 as-built verification, Year 1 kWh reconciliation),identifyattack vectors and failure modes, and design minimumviablefixes that require no or minimal engineering development.
• Build detailed gap analysis deliverables (Word docs, Excel models, process flow diagrams) that clearly articulate current state vs. target state, root cause, and prioritized remediation paths with implementation timelines.
• Partner with the Operations team to redesign operational process flows when gaps areidentified— drafting new SOPs, updating milestone checklists, and coordinating rollout across QSS and internal ops stakeholders.
• Support product development prioritization bymaintaininga living backlog of product gaps mapped to partner impact, investor risk, and revenue exposure — enabling data-driven sprint planning conversations with Engineering.
• Analyze PI (Partner Installer) behavior patterns using Salesforce data toidentifysystemic risks such as production overstatement, CO circumvention, and documentation non-compliance, and recommend systemic controls.
• Participate in cross-functional project meetings (e.g., CLS issue mapping, PMO-led initiatives) and produce structured meeting notes, action item trackers, and follow-up deliverables.

Required Qualifications

• Bachelor's degree in business, finance, economics, engineering, data analytics, ora related field with a minimum of 5+ years of professional work experience in business analysis, operations analysis, management consulting, orstrategy/operations role in solar finance, fintech, or financial services.
• Strong analytical skills with the ability to map complex multi-step processes,identifyfailure points, and propose structured solutions — comfort with process flow mapping and root cause analysis.
• Proficiencyin Excel (financial modeling, data analysis) and PowerPoint (structured presentations for leadership audiences).
• Excellent written communication — ability to produce clear, structured gap analysis documents, SOPs, and requirements specifications.
• Comfort working across multiple teams simultaneously (Product, Engineering, Operations, Capital Markets) in a fast-paced environment.

Preferred Qualifications

• Experience in residential solar TPO operations, loan servicing, or asset management — familiarity with milestone-based workflows (NTP, M1, M2, M3).
• Familiarity with Salesforce as a system of record and experience pulling operational data for analysis.
• Exposure to investor reporting, capital markets due diligence, or portfolio quality analysis in a renewable energy or structured finance context.
• Experience with process improvement frameworks (Lean, Six Sigma) or project management tools (Jira, Asana, Miro).
• SQL or BI tool experience (Tableau, Looker) for operational data analysis is a plus.

WHY QCELLS?

This is an opportunity to lead an end-to-end North American BESS business and shape its strategy, growth, product portfolio, commercial model, supply chain, and execution platform.

The role offers direct executive visibility with Qcells and Hanwha leadership and the opportunity to build a scalable BESS organization across the North American market.

Qcells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Compensation

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

• Zone 1 (Bay Area, NYC): $120,400 – $144,400
• Zone 2 (CA, NJ, NY): $110,300 – $132,300
• Zone 3 (All others): $100,300 – $120,300

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

This position requires the ability to perform the essential functions of the position, with or without reasonable accommodation. Periodic travel and site visits may be required.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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