TPAP Case Advocate

YMCA of Greater Houston; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Health, dental, and vision insurance

Long term disability and lifeinsurance

403(b) retirement plan

Free YMCA membership

Job summary

YMCA of Greater Houston is seeking a Trafficked Persons Assistance Program (TPAP) Advocate to manage intake, coordinate holistic services, and support survivors through complex systems.

You will work with diverse populations, providing trauma‑informed care, crisis support, and advocacy across housing, legal, education, and employment services. This full‑time role may include evenings and weekend hours.

Qualifications

• Bilingual required - Spanish, Mandarin, and/or Cantonese.
• Excellent communication and writing skills required.
• Experience providing case management or advocacy to trafficking survivors, victims of crime, domestic violence, immigrant communities or similar population.
• Proficient in computer applications such as Word, Microsoft Excel, and internet usage.

Responsibilities

• Perform client intake screenings and assessments to determine service needs and coordinate referrals.
• Develop and maintain holistic service plans for each client.
• Build partnerships with social services providers, law enforcement, schools, and other stakeholders.
• Manage crisis situations with conflict de‑escalation techniques.
• Ensure client confidentiality and accurate documentation in case files and information systems.
• Facilitate transportation coordination to access services when needed.

Skills

Bilingual - Spanish/Mandarin/Cantonese

Excellent communication and writing

Conflict management

Team player

Proficient in Word and Excel

Tools

Microsoft Word

Microsoft Excel

Job description

YMCA Community Impact Services is a unique branch of the YMCA of Greater Houston that seeks to meet the needs of Houston's significant marginalized communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency.

The Trafficked Persons Assistance Program (TPAP) Advocate is responsible for the intake, coordination and follow-up of holistic case management to victims of human trafficking. The Advocate will provide intensive trauma-informed services to victims, meeting them where they are and supporting them as they move through different systems; homelessness, transitional and domestic violence shelters, the criminal justice and social service delivery systems, child welfare services, legal systems, educational systems, employment services and family systems until they graduate from the program or until the case is closed. The duties and responsibilities listed below are the basis for supervision and performance evaluation. These are subject to change under the direction of the TPAP Director and Senior Program Manager.

Specific Responsibilities

• Perform client intake screenings and conduct assessments to determine service needs, such as basic necessities, housing, safety planning, mental health services, medical and emergency dental care, referrals to immigration/legal providers, referrals to agencies that provide literacy education and/or job training, criminal justice system advocacy, family reunification, coordination with interpreters and/or translators, transportation, and emotional support.
• Coordinate a comprehensive and holistic service plan for each client. Clients must be engaged in process and, at the appropriate time, assist in creating an exit strategy with long-term sustainable goals.
• Develop and maintain positive relationships with community partnerships, such as social services providers, law enforcement, the educational system, criminal justice system, and others to support clients in receiving a full range of holistic services.
• Evaluate and address any immediate crisis situation utilizing effective conflict management, de-escalation and crisis intervention techniques.
• Assess and address safety concerns on a continual basis.
• Participate on the 24/7 hotline which includes assisting victims of trafficking to find immediate resources as well as assisting first responders who are already working with victims of trafficking.
• Follow all client confidentiality and privacy requirements and standards.
• Maintain clear and accurate documentation for all client interactions in case files and an automated information management system.
• Advocate will provide or arrange transportation when necessary to facilitate client services.

Other Responsibilities

• Complete all trainings and requirements according to the TPAP onboarding workbook.
• Participate in and cover for all other YMCA Community Impact Services rotating duties.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.

Requirements

• Bilingual required - Spanish, Mandarin, and/or Cantonese.
• Experience providing case management and/or advocacy to trafficking survivors, victims of crime, domestic violence, immigrant communities or similar population.
• Ability to work with culturally and linguistically diverse populations
• Comfortable and experienced working with LGBTQ population.
• Proficient in computer applications and programs, such as Word, Microsoft Excel, and utilization of the internet in performing job duties.
• Ability to work flexible hours, including some evenings and weekends.
• Excellent conflict management skills.
• Excellent communication and writing skills required.
• A team player.
• Good organizational skills and an ability to work in a fast-paced environment.
• Able to collaborate and work effectively with YMCA staff and community stakeholders.
• Must have reliable transportation and a clean driving record.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.

Training Requirements

• Complete additional trainings as identified by supervisor. Motivational Interviewing, Crime Victims Compensation Training, Mandatory Reporting training, Trauma Informed Care Training, and any other trainings identified by supervisor.

Hours of Business: 8:30am-5:00pm. Some evenings and weekends will be required.

This position is granted funded

The YMCA of Greater Houston provides the following for full-time staff:

• Highly competitive compensation
• Generous and flexible PTO
• Health, dental, and vision insurance
• Long term disability, basic life insurance and other voluntary benefits
• 403(B) retirement plan
• Free YMCA membership

The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.