Tow Truck Supervisor

Parking & Towing Enforcement; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Training & development

Job summary

Parking & Towing Enforcement in Texas is seeking an experienced tow truck operator who can tow vehicles, oversee drivers, and build a dependable towing team. You will initially work in the field while supervising driver performance, enforcing safety and compliance standards, developing new drivers, hiring as the department grows, and establishing reliable coverage.

A valid Texas TDLR Tow Truck Operator license is required.

Qualifications

• At least 4 years of towing experience, including repossession and/or private property towing.
• Basic automotive diagnostics to troubleshoot vehicle issues.
• Excellent customer service skills for handling stressful situations.
• Ability to manage conflict within a team or with clients while maintaining safety standards.

Responsibilities

• Establish quotas and monitor performance, including response times, calls, communication, and service quality.
• Perform private property impounds, customer-requested towing, and roadside assistance services.
• Grow department production while maintaining safe operations, lawful towing, and professional customer service.
• Supervise all drivers and hold them accountable for attendance, productivity, conduct, documentation, and procedures.
• Ensure towing operations comply with Texas laws, TDLR regulations, and local requirements.
• Enforce safe driving, loading, securement, wheel lift and dolly use, vehicle protection, and safety equipment.
• Ensure truck inspections are completed and defects reported; remove unsafe trucks/equipment from service.
• Coordinate maintenance and repairs with the Service Manager and track completion.
• Prepare driver schedules, assign trucks and coverage areas, and arrange backup coverage for absences or changes in call volume.
• Recruit, interview, hire, and train drivers.
• Respond to incidents, complaints, damage claims, and operational problems.

Skills

Towing experience

Repossession towing

Customer service

Conflict management

Automotive diagnostics

Job description

Benefits:

• 401(k)
• Competitive salary
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off
• Training & development

DO NOT APPLY IF YOU DO NOT HAVE A VALID TEXAS DEPARTMENT OF LICENSING & REGULATION TOW TRUCK OPERATOR LICENSE

Job Overview

We are looking for an experienced tow truck operator who can tow vehicles, oversee our drivers, and build a dependable towing team.

You will initially work in the field while also supervising driver performance, enforcing safety and compliance standards, and developing new drivers. As the department grows, you will hire and develop team members, identify drivers for promotion, and establish reliable coverage.

This position is accountable for the performance of the driver department with opportunity to grow more within the company.

Duties

• Establish and monitor quotas and performance expectations, including response times, completed calls, communication, and service quality.
• Perform private property impounds, customer requested towing, and roadside assistance services.
• Grow department production while maintaining safe operations, lawful towing, and professional customer service.
• Supervise all drivers and hold them accountable for attendance, productivity, conduct, documentation, and company procedures.
• Ensure towing operations comply with Texas laws, TDLR regulations, applicable local requirements, and property enforcement instructions.
• Enforce safe driving, loading, securement, wheel lift and dolly use, vehicle protection, and appropriate safety equipment.
• Ensure truck inspections are completed and documented, defects are reported, and unsafe trucks or equipment are removed from service.
• Coordinate maintenance and repairs with the Service Manager and track completion.
• Prepare driver schedules, assign trucks and coverage areas, and arrange backup coverage for absences, breakdowns, and changes in call volume.
• Recruit, interview, hire, and train drivers.
• Respond to incidents, complaints, damage claims, and operational problems.

Requirements

• At least 4 years of towing experience, including repossession and/or private property towing.
• Basic automotive diagnostics skills to troubleshoot vehicle issues efficiently.
• Excellent customer service skills to handle interactions professionally during stressful situations.
• Ability to manage conflict effectively within a team or with clients while maintaining focus on safety standards.

Important Note

LGBTQ+ individuals, People of Color, and Veterans are strongly encouraged to apply. We are an equal opportunity employer.

DO NOT APPLY IF YOU DO NOT HAVE A VALID TEXAS DEPARTMENT OF LICENSING & REGULATION TOW TRUCK OPERATOR LICENSE