Tow Truck Operator

Victory Towing; New York (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Victory Towing is seeking a Tow Truck Operator to provide towing and roadside assistance across the New York area. The role requires responding to on-demand calls, safely recovering and transporting vehicles, and maintaining equipment and customer communication.

The ideal candidate has at least 3 years of experience, strong safety knowledge, and solid customer service skills. The position may involve various shifts, including nights and weekends, to meet service demands.

Qualifications

• Minimum 3 years of experience in vehicle towing and roadside assistance.
• Proficient in towing, recovery techniques, and roadside service.
• Strong knowledge of safety compliance standards.
• Excellent customer service and time management skills.
• Basic vehicle maintenance and mechanical reasoning abilities.

Responsibilities

• Perform vehicle towing and recovery operations safely and efficiently
• Provide roadside assistance to stranded motorists
• Operate towing and recovery equipment according to safety protocols
• Maintain clear and professional communication with customers
• Conduct basic maintenance and inspections of tow truck and equipment
• Ensure compliance with safety regulations and company policies
• Report incidents and complete documentation accurately
• Work flexible shifts including day, night, and weekends to meet on-demand service needs

Skills

Vehicle towing

Roadside assistance

Recovery techniques

Safety compliance

Customer service

Time management

Team player

Education

High school diploma or equivalent

Wreck Master Certificate

NDCP Certificate

Job description

Job Description

The Tow Truck Operator plays a crucial role in providing vehicle towing and roadside assistance services within the local area and occasionally on longer-distance trips. Working as part of a team, the operator responds to on-demand service calls, ensuring the safe and efficient recovery and transport of vehicles. This role involves interaction with customers, adherence to safety standards, and basic maintenance of towing equipment.

Responsibilities

• Perform vehicle towing and recovery operations safely and efficiently
• Provide roadside assistance to stranded motorists
• Operate towing and recovery equipment according to safety protocols
• Maintain clear and professional communication with customers
• Conduct basic maintenance and inspections of tow truck and equipment
• Ensure compliance with safety regulations and company policies
• Report incidents and complete documentation accurately
• Work flexible shifts including day, night, and weekends to meet on-demand service needs

Required Qualifications

• Minimum 3 years of experience in vehicle towing and roadside assistance

Preferred Qualifications

• High school diploma or equivalent
• Wreck Master Certificate
• NDCP Certificate
• Proficient in vehicle towing, roadside assistance, and recovery techniques
• Strong knowledge of safety compliance standards
• Excellent customer service and time management skills
• Basic vehicle maintenance and mechanical reasoning abilities
• Professional and cohesive team player