Tow Truck Driver

Ritchie Bros. Auctioneers, Inc.; Puyallup (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

RB Global is hiring tow truck drivers to provide best-in-class towing services for inbound and outbound movements of light-duty vehicles, including motorcycles and trailers. You will manage pickups/deliveries per due dates, update customers and dispatchers, and document all required information with images and title verification as needed.

Responsibilities include safe operation, pre/post-trip inspections, and collaboration with the IAA Dispatch Team, while delivering excellent customer service.

Qualifications

• Minimum 1 year towing/transport experience.
• Must be attentive and drive with care.
• Must possess route planning and efficiency skills.
• Ability to deal with hazards and obstructions.
• Customer service skills.
• General mechanical knowledge of trucks and automobiles.
• Detail oriented.
• Excellent written and oral communication skills.
• Possess a valid Class D Drivers License with a clean driving record.
• Willingness to work 12-14hr shifts including weekend and holidays.
• Dispatch experience.
• Outdoors year-round.

Responsibilities

• Safely operate company tow trucks and tow light duty vehicles without causing damage to vehicles in tow.
• Perform pre- and post-trip inspections to ensure towed vehicles are not damaged.
• Safely tow customer vehicles.
• Perform pre- and post-trip inspections to ensure tow trucks are in good working order and comply with safety requirements.
• Collaborate with the IAA Dispatch Team and be a positive influence.
• Provide excellent customer service.
• Record all pickup and delivery events, and capture all necessary information, including images, on the IAA Tow App.
• Verify title information when title pickup is required with the assigned vehicle, and communicate any discrepancies with the IAA Dispatch Team.
• Ensure all assigned tow jobs are completed on, or before, the due date.
• Other duties as assigned per business needs.

Skills

Towing experience

Route planning

Customer service

Mechanical knowledge

Attention to detail

Communication skills

Clean driving record

Shift work

Dispatch experience

Outdoor work

Job description

Tow truck drivers will be responsible for providing best-in-class towing service for RB Global. Drivers are responsible for the inbound and outbound towing of light duty vehicles - including motorcycles, travel trailers, and various other vehicles that can be fixed to a standard ball hitch - for a diversified customer base. The pickup and delivery of vehicles according to Due Dates for all work assigned through the RB Global Dispatch Team is essential. Drivers will provide status updates to customers and dispatchers, and will perform all communication, paperwork, condition reporting, and imaging required, including title verification, as necessary.

• Safely operate company tow trucks and tow light duty vehicles without causing damage to vehicles in tow.
• Perform pre and post trip inspections to ensure towed vehciles are not damaged.
• Safely tow customer vehicles.
• Perform pre and post trip inspections to ensure tow trucks are in good working order and comply with all safety requirements.
• Collaberate with the IAA Dispatch Team and be a positive influence.
• Provide excellent customer service.
• Record all pickup and delivery events, and capture all necessary information, including images, on the IAA Tow App.
• Verify title information when title pickup is required with the assigned vehicle, and communicate any discrepencies with the IAA Dispatch Team.
• Ensure all assigned tow jobs are completed on, or before, the due date.
• Other duties as assigned per business needs.

• Minimum 1-year towing / transport experience
• Must be attentive and drive with care.
• Must possess route planning and efficiency skills.
• Ability to deal with hazards and obstructions when presented.
• Customer service skills.
• General mechanical knowledge of trucks and automobiles.
• Detail oriented.
• Excellent written and oral communication skills.
• Possess a valid Class D Drivers License with a clean driving record
• Willingness to work 12-14hr shifts including weekend and holidays
• Dispatch experience
• outdoors year-round

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.