Tourtellottee Pool Attendant

Mankatoymca; Mankato (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Pool Attendants to join their team. This role is pivotal in delivering exceptional customer service, managing front desk operations, and ensuring a welcoming atmosphere for all guests. You'll be responsible for greeting visitors, handling transactions, and maintaining cleanliness at the facility. If you are passionate about creating positive experiences and enjoy working in a dynamic environment, this part-time opportunity is perfect for you. Join a team that values community engagement and personal growth while making a difference in the lives of others.

Qualifications

• First Aid, CPR, and AED certification required within 60 days of employment.
• Strong customer service abilities and problem-solving skills are essential.

Responsibilities

• Greet guests and manage front desk operations at the pool.
• Handle cash transactions and maintain a clean work environment.
• Communicate effectively with guests and address inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Education

First Aid Certification

CPR Certification

AED Certification

Job description

Job Details

Job Location: Mankato , MN

Position Type: Part Time

Salary Range: $13.25 - $13.50 Hourly

Job Shift: Any

Description

POSITION SUMMARY:

The Pool Attendants at the pool are responsible for providing excellent customer service while operating the front desk and concessions stand. These positions play a crucial role in creating a positive first impression ensuring smooth operations and guest experience.

ESSENTIAL FUNCTIONS:

1. Greet guests in a friendly and welcoming manner when they enter the facility or concessions area.
2. Address customer inquiries and resolve any issues promptly.
3. Operate cash registers and handle transactions accurately.
4. Manage lost and found operations.
5. Provide information about facility amenities, programs, schedules, and policies.
6. Manage the admission process, including selling day passes.
7. Take and process orders accurately and efficiently.
8. Ensure that all food items are fresh, properly stored, and safely handled.
9. Balance cash drawer at the beginning and end of each shift.
10. Handle credit/debit card transactions and provide correct change to customers.
11. Maintain a clean and sanitary work environment, including counters and equipment. Assists in the inventory, stocking, and cleaning of assigned areas.
12. Professionally communicate in person and over the phone.
13. Attend scheduled staff meetings, staff activities and ongoing trainings.
14. Communicate any concerns, repairs, or incidents that may need follow-up to the Outdoor Pool Manager/Aquatics Director.
15. Follow all YMCA policies and procedures including Child Abuse Prevention.
16. Perform other duties as assigned by the Pool Manager and Aquatic Director.

Qualifications

QUALIFICATIONS:

1. First Aid, CPR, and AED Certification required within 60 days of employment (YMCA provided).
2. Must be at least 15 years of age.
3. Six months or more of related customer service experience preferred.
4. Strong customer service abilities; actively looks for ways to assist customers and coworkers.
5. Ability to recognize when a problem has occurred and communicate it to management.
6. Never been accused or convicted of any child abuse including sexual abuse.

PHYSICAL DEMANDS:

The employee is regularly required to stand and walk for long periods of time, to talk and hear, to sit, to bend and reach. Sufficient strength, agility, and mobility to perform essential functions in a wide variety of indoor and outdoor locations. Perform all physical aspects of the position, including walking, standing, bending, reaching, scooping, pouring, stocking, and lifting up to 50 pounds at a time. The ability to calmly and effectively react in an emergency situation.