Tourism Platform Development Associate

Jtb-Hawaii-Travel,-LL; East Honolulu (HI); On-site; USD 23,000 - 31,000; Full time

Job summary

JTB Hawaii is seeking a Hawaii Associate - Tourism Platform Development to support the ongoing Tourism Platform initiative. This role focuses on day-to-day operations, data collection, coordination tasks, and execution of PoC, service development, and digital platform support.

The position offers 40 hours per week, with a pay range of $17.00 to $22.50 per hour. The role requires strong organizational skills, basic English and Japanese communication, and an interest in travel and digital services.

Qualifications

• College degree or equivalent experience.
• 0–3 years of relevant experience in administrative, digital, or support roles preferred.
• Basic communication skills in English and Japanese (verbal and written).
• Ability to follow instructions and work collaboratively with team members.
• Basic interpersonal skills.
• Interest in travel, tourism, and digital services.
• Basic knowledge of Microsoft Office and general computer skills.
• Familiarity with digital tools or creative platforms is a plus.
• Ability to manage assigned tasks and meet deadlines.
• Willingness to learn and adapt in a dynamic environment.
• Valid Hawaii driver’s license preferred.

Responsibilities

• Assist in collecting market data related to travel demand, customer behavior, and competitive landscape.
• Support data organization and preparation of reports.
• Assist in testing new services, features, and operational processes.
• Collect and organize operational data (usage logs, customer feedback, GPS/MAP data).
• Identify and report operational issues and improvement opportunities.
• Support ongoing service enhancements and continuous improvement initiatives.
• Assist in coordinating transportation services (airport transfer, trolley, shuttle, etc.).
• Support daily operations and data tracking related to services.
• Assist with updating digital content and maintaining system data.
• Support coordination with internal teams and vendors.
• Perform basic tasks related to digital platforms (content updates, data entry, testing support).
• Support communication and coordination with business partners.
• Assist in scheduling meetings and preparing materials.
• Follow up on assigned tasks with internal and external stakeholders.
• Assist in the development and setup of additional services (optional tours, retail, etc.).
• Support content preparation and basic localization tasks.
• Assist in collecting, organizing, and maintaining data.
• Support preparation of reports and documentation.
• Perform data entry and tracking tasks as assigned.

Skills

English

Japanese

Microsoft Office

Team collaboration

Data entry

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

Hawaii-Associate-Tourism Platform Development
Pay Range: $17.00 to $22.50 hourly

Primary Responsibilities

Under the general direction of the Tourism Platform Department Manager, this position supports the development and execution of JTB Hawaii’s “Tourism Platform” initiative.

This role focuses on assisting with day-to-day operations, data collection, coordination tasks, and execution of assigned activities related to PoC (Proof of Concept), service development, and digital platform support.

Essential Functions

• 10% - 1. Market Research & Analysis
  • Assist in collecting market data related to travel demand, customer behavior, and competitive landscape.
  • Support data organization and preparation of reports.
• 15% - 2. Service Testing & Continuous Improvement Support
  • Assist in testing new services, features, and operational processes.
  • Collect and organize operational data (usage logs, customer feedback, GPS/MAP data).
  • Identify and report operational issues and improvement opportunities.
  • Support ongoing service enhancements and continuous improvement initiatives.
• 15% - 3. Transportation Service Development
  • Assist in coordinating transportation services (airport transfer, trolley, shuttle, etc.).
  • Support daily operations and data tracking related to services.
• 15% - 4. Digital Platform Development Support
  • Assist with updating digital content and maintaining system data.
  • Support coordination with internal teams and vendors.
  • Perform basic tasks related to digital platforms (content updates, data entry, testing support).
• 15% - 5. Partner Development & Coordination
  • Support communication and coordination with business partners.
  • Assist in scheduling meetings and preparing materials.
  • Follow up on assigned tasks with internal and external stakeholders..
• 15% - 6. Ancillary Products & Services Development
  • Assist in the development and setup of additional services (optional tours, retail, etc.).
  • Support content preparation and basic localization tasks.
• 15% - 7. Data Utilization & Business Planning Support
  • Assist in collecting, organizing, and maintaining data.
  • Support preparation of reports and documentation.
  • Perform data entry and tracking tasks as assigned.

Secondary Functions

1. Support company-wide events and initiatives by assisting with digital content and operational tasks.
2. Assist with cross-functional projects as assigned.
3. Participate in learning opportunities to develop knowledge in digital, mobility, and travel business areas.
4. Provide support to management and other departments during peak periods or as needed.

Knowledge, Skills and Abilities

1. College degree or equivalent experience.
2. 0–3 years of relevant experience in administrative, digital, or support roles preferred.
3. Basic communication skills in English and Japanese (verbal and written).
4. Ability to follow instructions and work collaboratively with team members.
5. Basic interpersonal skills.
6. Interest in travel, tourism, and digital services.
7. Basic knowledge of Microsoft Office and general computer skills.
8. Familiarity with digital tools or creative platforms is a plus.
9. Ability to manage assigned tasks and meet deadlines.
10. Willingness to learn and adapt in a dynamic environment.
11. Valid Hawaii driver’s license preferred.

Working Conditions

Working Hours

1. 40 hours per week, between the hours of 8:00 am – 6:00 pm, Monday through Friday but may work afterhours, weekends and holidays as deemed necessary.
2. Heavy overtime seasonally, periodically, and as required.
3. Occasional travel to various locations outside of the office, including travel to neighbor islands, continental U.S., and/or abroad, where weather conditions may vary.

Physical and Mental Demands (focus on ADA language - highlighted parts)

1. Must be able to frequently communicate with customers/ co-workers/vendors over the phone, computer, or in person in Japanese and English.
2. Must be able to constantly operate a computer and other office productivity machinery,

such as a copier, printer, multi-line telephone system, cellular phone, facsimile machine,

other standard office equipment, email, vehicle.

1. Must be able to remain in a stationary position 80% of the time.
2. Must be able to observe documents from computer screens.
3. Must be able to operate heavy camera equipment during photo shooting.
4. Occasionally lift and/or relocate equipment weighing up to 50 pounds, with aid of coworkers and handcarts.
5. Subject to atmospheric conditions including: an air conditioned office, exhaust fumes, and dust.