Tour Leader (CEO) - Southern & East Africa

G Adventures; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

G Adventures, une entreprise de voyages d'aventure mondialement reconnue, est à la recherche de 'CEOs' passionnés pour diriger des groupes divers dans des destinations fascinantes à travers l'Afrique. Les CEOS jouent un rôle clé en offrant une expérience inoubliable tout en assurant la satisfaction et le bien-être des voyageurs. Avec des responsabilités allant de la gestion des itinéraires à la formation de nouveaux guides, ce rôle est idéal pour ceux qui ont une passion pour la découverte et un engagement envers le tourisme durable.

Qualifications

• Expérience en tant que guide de 1 an ou plus.
• Compétence en informatique (Internet, E-mail, Word, Excel, et réseaux sociaux).
• Anglais excellent, tant à l'oral qu'à l'écrit.

Responsibilities

• Agir comme guide quotidien, interprète et gestionnaire de groupe.
• Maintenir le budget du voyage et gérer les comptes de dépenses.
• Former de nouveaux CEOs selon les besoins.

Skills

Communication

Leadership

Résolution de Problèmes

Education

FGASA Level 1 - Nature Guide

CATHSSETA Level 4 - Culture/Adventure/Hiking Guide

Valid First Aid Certificate (Level 1)

Job description

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

What is a CEO?

We call our Tour Leaders CEOs, which stands for Chief Experience Officer. G Adventures CEOs are responsible for making people's holiday dreams come true! Their backpack is their office, the local hostel is their bed for the night and the commute to work might be a boat down the Amazon or a Safari drive in the Serengeti. Our travellers have diverse ages and interests and many different reasons for embarking on a trip. For most clients the only G Adventures employee that they will have contact with is the CEO.

The main responsibility of a G Adventures CEO is to help them to explore their particular areas of interest and to make sure all travellers have a fun and safe time. The CEO determines the level of success of each trip.

We are actively looking for CEOs across multiple countries including: South Africa, Namibia, Botswana, Zimbabwe & Kenya.

Responsibilities

• Act as day-to-day guide, interpreter and manager of the group

• Deal directly with your traveller's issues and concerns

• Maintain the established itinerary as closely as possible

• Make and confirm reservations for accommodation, transport and activities as required

• Maintain daily expenditure accounts, retain receipts and keep expenses within trip budget

• Provide a report for each trip in the requested format, if requested

• Keep trip notes updated in a standardized format

• Train new CEOs as required, passing on all relevant information

• Provide assistance to the regional office when requested

• Advise travellers on suitable restaurants, additional transport requirements, souvenirs, etc.

• Consistently deliver a high level of customer service and traveller satisfaction

• Provide leadership for our travellers and be responsible for their well-being

• Continually increase knowledge about region's culture, religion, current affairs, environment

• Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc.

• Develop information sources and contacts that can be of assistance when required

• Maintain a valid passport and visa. It is the responsibility of the CEO to stay up to dates on any travel restrictions based on their nationality

• Keep vaccinations and preventative medication up to date

• Be mindful of potential opportunities for G Adventures, such as new destinations, new CEOs, new markets or ways to improve itineraries

• Learn about and understand Planeterra and its relationship with G Adventures

Requirements

• FGASA Level 1 - Nature Guide or CATHSSETA Level 4 - Culture/Adventure/Hiking Guide,

• Valid First aid Certificate (Level 1),

• DEAT registered (Department of Environmental Affairs and Tourism) or if non-resident the equivalent to these.

• Guiding experience of 1 year+

• Good basic expense accounts knowledge

• Good Computer literacy (Internet, E-mail, Word and Excel) and Social Media

• Excellent English language skills - both written and spoken - and language based on region

• Demonstrated communication, leadership, problem solving and decision making skills

• Awareness of and commitment to sustainable tourism

• The ability to handle daily stresses and long hours with a high amount of energy

• Physical ability to handle treks, luggage, and various active adventures

• The ability to legally work in the region you are applying for

• Extensive knowledge of the history, geography, and culture of Africa

• Basic Mechanical knowledge

G Adventures is committed to fostering a diverse and inclusive environment. We consider all qualified applicants. If selected, G Adventures offers support via a variety of Team Resource Groups.