Tour Lead & Guest Experience Ambassador

Opry Entertainment Group; Nashville (TN); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Opry Entertainment Group is seeking a Grand Ole Opry Ambassador to create exceptional guest experiences. You will welcome tour groups, connect with guests during intermission, and lead tours, often serving as shift tour lead. The ideal candidate is outgoing, reliable, and passionate about our music legacy.

You will engage guests during arrival, seating, and departure, present scripted tours, and promote venue offerings while ensuring safety and memorable moments for every visitor.

Competenze

• Strong interpersonal, verbal and listening communication skills.
• Excellent public speaking skill.
• Ability to learn and retain tour information upon hire.

Mansioni

• Create engagement opportunities with guests during arrival, seating, intermission, tours and departure.
• Present high-energy, entertaining, scripted tour and escort groups through the facility.
• Respond to questions about the venue and share approved information.
• Promote Opry Entertainment products and direct guests to events and attractions.
• Ensure that tour guests are presented with a photo opportunity and safe directions.
• Collect tickets and provide confident and friendly directional guidance.
• Follow safety guidelines and report issues to management.
• Operate listening devices and video equipment; maintain tour equipment.
• Follow corporate policies, safety and security procedures; report accidents or unsafe conditions.
• Perform other duties as assigned.

Conoscenze

Interpersonal communication

Public speaking

Learn tour information

Formazione

High school diploma

Descrizione del lavoro

Opry Entertainment Group is seeking a Grand Ole Opry Ambassador to create exceptional guest experiences. You will welcome tour groups, connect with guests during intermission, and lead tours, often serving as shift tour lead. The ideal candidate is outgoing, reliable, and passionate about our music legacy.

You will engage guests during arrival, seating, and departure, present scripted tours, and promote venue offerings while ensuring safety and memorable moments for every visitor.