Tour Guide - Old Forester Distillery

Brown-Forman; Louisville (KY); On-site; USD 40,000 - 65,000; Full time

Job summary

A leading company in the spirits industry is looking for a Tour Guide in Louisville, Kentucky. The role involves delivering engaging tours of the distillery, providing exceptional customer service, and managing guest interactions. Ideal candidates will have strong presentation skills and a background in hospitality or retail.

Qualifications

• Minimum one year of experience in hospitality, retail or spirits/wine industry.
• Flexible schedule required, including weekends and holidays.
• Ability to lift up to 40 lbs.

Responsibilities

• Deliver 3-5 hour long walking tours of the distillery daily.
• Serve as the first point of contact and greet guests upon arrival.
• Process tickets and payments for guest tour experiences.

Skills

Presentation skills

Interpersonal skills

Customer service

Education

High School Diploma

Job description

1 week ago Be among the first 25 applicants

Summary: Works all roles associated with OFD Guest Services to include Tour Guide, Guest Services Coordinator, and Tour Operations Assistant. Able to deliver an hour long tour and tasting experience, set-up and tear-down the tasting room, and can perform all front desk operations to include answering phones, greeting guests, printing tickets, and updating tour reservations. Also trained and capable of assisting with drink ticket sales in George’s Bar.

Responsibilities:

Tour Guide

• Deliver 3-5, hour long walking tours of the distillery daily. Tours include a 45-minute tour followed by a 15-minute tasting experience.
• Manage and lead groups of up to 30 guests through the Old Forester distillery.
• Conduct public and private tours of the distillery.
• Answer questions about Brown-Forman and Old Forester history while on tour.
• Answer questions pertaining to the fermentation, distillation, cooperage, maturation, and bottling components of the Old Forester process.
• Answer questions about the various Old Forester expressions.
• Confirm guest counts and demographic breakouts with Guest Services before beginning tour.
• Call guests in the lobby, George’s Bar, and retail to ensure all guests are present before beginning tour.
• Conduct platform tastings as required.
  
  

Guest Services Coordinator

• Serve as the first point of contact and greet guests upon arrival to the distillery.
• Process tickets according to the confirmed tour experience.
• Process credit card and cash payments for guest tour experiences.
• Verify guest identification and annotate U-21 and “no-id” guests accordingly.
• Communicate confirmed tour size and demographic breakout to tasting room and tour guide.
• Process refunds as required.
• Provide guest lockers as required.
• Direct guests and facilitate foot traffic in the distillery lobby.
• Answer distillery phones and respond to guest inquiries.
• Book and adjust tour reservations as necessary and as required.
• Responsible for guest services cash drawer.
• Resolve guest concerns and involve Tour Captains and Guest Services Manager as necessary.
  
  

Tour Operations Assistant

• Ensure tasting rooms are set according to Old Forester Distillery tasting room guidelines to include the placement of water, food item, and tasting expressions.
• Ensure expression pours are measured in accordance with the individual tour experience and responsibility guidelines.
• Monitor Xola and confirms with Guest Services to ensure tasting room is set to the appropriate guest count and demographic breakout out (i.e. adults and minors).
• Greet and welcome guests as they enter the tasting rooms.
• Inventory tasting room supplies weekly and informs Tour Captains of shortages.
• Monitor tour guide timing during tastings to ensure tours rotate through the tasting in a timely manner.
• Clean dishes in between tours.
• Pre-set tasting room cart for next day at the end of the previous days shift.
  
  

Requirements:

• Education - High School Diploma
• Minimum one year of experience in hospitality, retail or spirits/wine industry.
• Flexible Schedule. While hours are typically during the day, must be flexible in availability to work weekends, holidays, and some evenings.
• Strong presentation and interpersonal skills.
• Ability to provide exceptional customer service.
• Ability to work in a fluid and fast-paced environment.
• Physically capable to stand for long periods of time.
• Ability to lift up to 40 lbs.
  
  

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Marketing

Function: Homeplace

City:

Louisville

State: Kentucky

Country: USA

Req ID: JR-00008786

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Marketing

• Industries

  Retail

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