Tour Guide - John Deere Attractions

US Tech Solutions; Waterloo (IA); On-site; USD 10,000 - 60,000; Part time

Job summary

A prominent organization is seeking a Part Time Visitor Services representative for their Museum in Waterloo, Iowa. The role emphasizes excellent customer service and communication skills, ensuring that visitors have an exceptional experience. Ideal candidates will possess a friendly demeanor and be able to multi-task effectively while fulfilling administrative duties in a busy environment.

Qualifications

• Comfortable interacting with Museum guests.
• Previous experience working in a museum is a plus.

Responsibilities

• Ensure exceptional experience for all guests to the Museum.
• Perform front desk information operations and administrative duties.
• Greet visitors/groups and provide an overview of the Museum.

Skills

Friendly personality

Multi-tasking

Attention to detail

Communication

Customer service

Computer experience

Job description

Note:

• This is a Part Time Visitor Services position - candidates MUST be available to work on Saturdays.
• The hours of operation for the facility are, Tuesday-Saturday from 9-5, closed on Sunday and Monday. Looking for someone to work 16-20 hours per week.

Job Duties:

• Ensures that all guests to the Museum receive an exceptionalexperience.
• Performs opening and closing procedures for the facility.
• Performs front desk information operations, administrative duties.
• Assist in all general daily activities as needed.
• Receives ongoing training and development.
• Works special events, including set up, and tear down.
• Has availability to work during a 7-day-a-week operation, including holidays.
• Acts as an ambassador for all community attractions and businesses.
• Greet guests, tour groups, etc.
• Answer the main phone line at the front desk
• Take tour reservation with guests via phone
• Greet visitors/groups and give a short overview of the self-guided Museum layout

Required Skills:

• Candidates should have a friendly, outgoing personality, and be comfortable interacting with Museum guests
• Ability to multi-task
• Attention to detail
• Clear written and verbal communication
• High level of customer service and professionalism
• Some computer experience would be helpful
• Previous experience working in a museum is a plus

Additional Information:

• This will be an Onsite position
• Should have availability Tuesday-Saturday (closed on Sunday and Monday)
• Business casual dress code. This position will work onsite on the first day and interviews will be conducted onsite as well. May drive personal vehicle to other Waterloo sites for meetings or to help with store coverage.

AboutUSTechSolutions:
USTechSolutionsisaglobalstaffaugmentationfirmprovidingawiderangeoftalenton-demandandtotalworkforcesolutions.ToknowmoreaboutUSTechSolutions,pleasevisitwww.ustechsolutions.com.
USTechSolutionsisanEqualOpportunityEmployer.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,disability,orstatusasaprotectedveteran.