Tour Guide/Docent

The George Washington Masonic National Memorial; Virginia (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

The George Washington Masonic National Memorial is seeking a courteous tour guide to lead informative tours for diverse visitors throughout the day. You will serve as a liaison with museum and event guests, delivering engaging narratives and ensuring a pleasant experience in the historic building.

We value strong interpersonal skills, comfort with public speaking, and weekend/evening availability. Responsibilities include opening/closing the building, crowd management, answering inquiries, and

Qualifications

• Proficient English; second language a plus.
• Comfortable with public speaking.
• Reliable transportation; live within 25 miles.
• Available to work on weekends/evenings.
• Able to stand or walk for extended periods.

Responsibilities

• Lead informative tours for diverse visitors.
• Liaise with guests and manage inquiries in person or by phone.
• Assist with public and private events.
• Open/close the building and exhibits.

Skills

Public speaking

Interpersonal skills

POS skills

Computer basics

Education

High school diploma/GED

Tools

Point of Sale

Job description

Job Description

Individuals need to be able to act as a liaison as well as give multiple tours throughout the day. They must be able to demonstrate strong interpersonal skills to handle interactions with museum/event guests. They must be able to demonstrate basic computer and point of sale skills to check-in museum visitors. Individuals must be able to work on weekends with occasional evenings. The job environment can be very fluid so adaptability is a must. The primary responsibility of the tour guide is to give informative tours to all visitors ensuring they have a pleasant experience within the building.

Duties and requirements are listed below:

Museum Tours & Events

• Memorization of script
• Adapt tour based on audience
• Crowd management
• Management of groups of 1–40+ people
• Elevator operation
• Opening and closing the building/exhibits
• Responding to customer inquiries in person and over the phone
• Assisting with public and private events
• Assist as necessary to ensure smooth operation of event

Security

• Monitor security cameras
• Monitor entrances and exits

Requirements

• English Proficiency, second language is a plus
• Comfortability with public speaking
• Have reliable transportation, must live within 25 miles
• Available to work on weekend/evenings
• Able to walk/stand for extended periods of time (1 hour or longer)
• Highschool diploma/GED or equivalent experience

Preferred Experience

• Experience giving tours
• At least 1 year of customer service experience
• Knowledge of early United States history
• Knowledge of freemasonry
• Point of Sale experience preferred

Company Description

The George Washington Masonic National Memorial is a National Historic Landmark, Museum and Memorial dedicated to George Washington.
The Memorial is open to the public for tours, private and public events.