Tour Guide and Adventure Center Attendant

Snow King; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading resort as a Tour Guide/Adventure Center Coordinator, where you'll create memorable experiences for guests through attentive service and engaging tours. This role requires excellent communication skills and a passion for local culture and attractions. Enjoy a dynamic work environment with opportunities for growth.

Benefits

Comprehensive Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Hotel Employee Rates

Qualifications

• Flexible availability for varying shifts.
• Deep knowledge of local history, culture, and attractions required.

Responsibilities

• Assist guests with inquiries and coordinate excursions.
• Lead engaging tours and ensure guest safety.

Skills

Communication

Customer Service

Problem Solving

Organization

Interpersonal Skills

Local Knowledge

Tools

FareHarbor

Maestro

Microsoft

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and hotel employee rates. We also provide ongoing training and development opportunities to help our team build skills and advance their careers. Whether you are starting out or a seasoned professional, join us and experience a supportive environment that encourages growth and success across over 230 properties worldwide. Check out this video to learn more about our company!

#PGH-BMC

Location Description

Located at the base of Snow King Mountain, just blocks from downtown and 20 minutes from Jackson Hole Airport, Snow King Resort Hotel offers stunning views of the Teton Mountain Range and a variety of activities and amenities. As Jackson’s largest venue, it features over 20,000 sq ft of indoor and outdoor event space, 203 guest rooms, and luxury condo rentals.

Overview

The cleanliness and enjoyment of our recreational areas are key to guest satisfaction and repeat visits. The guest experience in our pool and outdoor activities is especially memorable.

We seek individuals with vibrant personalities and keen attention to detail to join as Tour Guide/Adventure Center Coordinator. The ideal candidate will create memorable guest experiences through attentive service and care, making lasting memories for our guests.

Job Responsibilities:

• Assist guests as a concierge and address inquiries about the resort and Jackson area
• Support front desk with bell service needs
• Coordinate excursions with vendors, communicating offerings and planning itineraries in collaboration with the reservations team
• Promote Snow King Adventure Tours, and occasionally lead tours
• Deliver nightly resort activities as scheduled by the Adventure Center Manager
• Use platforms like FareHarbor, Maestro, and Microsoft for bookings and logging
• Respond promptly to phone, voicemail, and email inquiries
• Manage inventory of Adventure Center supplies
• Maintain knowledge of regional attractions and parks
• Provide exceptional service and go beyond expectations

Tour Guide Responsibilities:

• Lead energetic and engaging tours
• Identify wildlife and share regional knowledge
• Prepare tour materials and safety equipment
• Follow safety guidelines and ensure guest compliance
• Document safety incidents or violations
• Coordinate with the Adventure Center for smooth tour operations
• Maintain tour vehicles and report issues

Qualifications

Skills and Qualifications:

• Flexible availability for varying shifts
• Excellent verbal communication skills
• Deep knowledge of local history, culture, and attractions
• Friendly and approachable interpersonal skills
• Strong customer service and problem-solving skills
• Organizational and time management skills
• Physical stamina for extended standing and weather conditions
• Valid driving record and ability to obtain D.O.T certification