Tour Guide Action Line

Hilton Grand Vacations; South Lake Tahoe (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Tour Guide to enhance client experiences and promote vacation ownership products. This full-time role offers competitive pay, excellent benefits, and opportunities for professional development in a dynamic environment. Ideal candidates will have sales experience and a passion for customer service.

Benefits

Excellent health care options

401(k) with employer matching

Employee Stock Purchase Program

Paid Time Off (PTO)

Industry-leading training

Go Hilton Team Member Travel Program

Perks at Work Discount Program

Qualifications

• At least 1 year of proven sales experience.
• Ability to obtain a California Real Estate license within 6 months.
• Flexible work schedule including nights, weekends, and holidays.

Responsibilities

• Applying company presentation products during campus tours.
• Maintaining effective communication with clients.
• Promoting a positive work environment.

Skills

Sales experience

Customer service

Communication

Teamwork

Problem-solving

Education

High school diploma or equivalent

Bachelor’s Degree

Job description

Join to apply for the Tour Guide Action Line role at Hilton Grand Vacations

We are seeking high-energy personalities who are passionate about working with potential clients and helping new owners create memorable vacations!

Why Team Members Like Working For Us

• $16.50/hour plus additional compensation
• Excellent health care options (medical, dental, vision)
• 401(k) with employer matching
• Employee Stock Purchase Program
• Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
• Industry-leading training in a lively environment
• Go Hilton Team Member Travel Program with discounts for team members and family
• Perks at Work Discount Program
• And more

Responsibilities

As a Tour Guide, your responsibilities include:

1. Applying company presentation products and concepts during campus tours.
2. Presenting vacation ownership products accurately based on approved fact sheets.
3. Maintaining effective communication with clients and following up to ensure customer satisfaction via email, phone, or written correspondence.
4. Participating in department meetings for updates on HGV products.
5. Promoting a positive work environment and adhering to company values and policies.
6. Performing other duties as assigned by management based on business needs.

Qualifications

Minimum qualifications include:

• At least 1 year of proven sales experience
• Ability to work independently and as part of a team to meet performance metrics
• Ability to resolve complex customer service issues and adapt to a fast-paced environment
• Ability to obtain a California Real Estate license within 6 months of employment
• Flexible work schedule including nights, weekends, and holidays
• High school diploma or equivalent

Preferred qualifications include:

• 2+ years of sales experience, especially closing high-end sales
• Bachelor’s Degree

We value diversity and are an equal opportunity employer. Reasonable accommodations are provided for individuals with disabilities upon request.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality